LEASING ADMINISTRATOR

STOLADI PROPERTY GROUP • Washington, DC

3d • $48,400 - $60,000 • Onsite

About The Position

The Leasing Administrator independently manages leasing operations, tenant relations, and property engagement initiatives under the general oversight of the Property Manager. The role supports prospective and current residents, administers routine leasing processes, maintains property presentation and shared facilities, and provides administrative support across property operations. The position has no supervisory responsibilities.

Requirements

• Bachelor’s degree from a four-year college or university, or one to two years of experience and/or training in real estate office administration, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Knowledge of accounting software (Yardi), internet software, payroll systems (PAYCOM), spreadsheet software (Excel), order processing systems, word processing software (Word), electronic mail software (Outlook), and cloud-managed file storage systems (SharePoint).
• Ability to perform the job’s physical demands, including regularly sitting, using hands, reaching, and talking or hearing; occasionally standing and walking; and occasionally lifting or moving up to 30 pounds.

Nice To Haves

• At least one year of experience in a property management office environment is preferred.

Responsibilities

• Greet visitors, prospective renters, and current residents.
• Consult with prospective residents about their requirements and budgets and match them with available properties.
• Evaluate and qualify prospective residents under company policies and lease agreements, making final determinations on routine applications.
• Conduct background and credit checks and verify references as directed by the Property Manager.
• Review and approve routine lease documents and applications within delegated authority, escalating exceptions and unusual cases to the Property Manager.
• Prepare leases for the Property Manager’s review and approval and obtain management and resident signatures.
• Coordinate move-in dates, materials, and processes.
• Create, develop, and maintain a wait list as needed.
• Tour the property daily to ensure it is neat, attractive, and in good repair; keep available and model apartments fresh and tidy.
• Manage shared facilities, including fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
• Develop and implement leasing strategies and marketing campaigns to optimize occupancy and tenant retention, adjusting promotions and discounts based on occupancy trends and market analysis in alignment with company policies.
• Provide administrative support, including answering and routing calls, typing reports, filing, and distributing correspondence.
• Order and maintain office supplies and arrange equipment maintenance.
• Assist with recordkeeping, filing, bookkeeping, and paperwork.
• Prepare routine correspondence with residents, owners, and clients, including correspondence across multiple properties if applicable.
• Assist with tenant inquiries and concerns, communications, and public relations.
• Resolve tenant issues independently, balancing tenant satisfaction with lease compliance, and escalate complex or high-impact issues to the Property Manager.
• Promote positive relationships with residents and owners.
• Plan and implement tenant relations programs and events.
• Schedule and coordinate meetings or special events as required.
• Handle property inquiries and violations as well as basic rental agreements.
• Address unit owners’ and residents’ requests, comments, and concerns.
• Assist with miscellaneous tasks and special projects.
• Prepare reports and correspondence for management review, make recommendations based on tenant and occupancy trends, and take initiative to implement operational improvements under Property Manager guidance.
• Provide potential residents with brochures, information, and tours of facilities and available units.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance for the employee at no cost.
• Additional medical plan options available at a small monthly cost; employees pay monthly premiums for additional dependents.
• Health Savings Account available depending on medical plan selection, with monthly company contributions of $150 per employee or $300 per employee plus dependents.
• Long-term disability, short-term disability, and life insurance for the employee at no cost.
• At least 160 hours (20 days) of paid time off.
• Most federal holidays observed, plus the employee’s birthday as a holiday.
• Guaranteed annual salary raises depending on CPI.
• Annual bonus of up to 4%, depending on the previous year’s performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level