Leasing Agent (Strong Leasing Experienced)

Capstone Careers•Victoria, TX

About The Position

The Leasing Agent performs sales and leasing activities to help achieve the community’s revenue and occupancy goals. The role includes greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in materials, and ensuring smooth move-ins and lease signings. The agent also inspects apartments before move-in and coordinates outstanding maintenance items. The position supports occupancy through market and competitor research, marketing plans, outreach and advertising, and use of property management software to track availability, traffic, leasing activity, and resident and prospect information. The agent maintains show-quality standards for the community, leasing areas, and model units; follows up with prospects and new residents; and supports lease renewals. The role also responds courteously to resident and owner concerns and promotes a positive image of the community and management company. The position requires weekend work. Employment is contingent on satisfactory criminal history and drug screening results. Capstone Management offers competitive market pay plus commissions.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Close attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time-management skills.
Strong computer skills.
Availability to work weekends.
Satisfactory criminal history record check and drug screen results as conditions of continued employment.

Responsibilities

Conduct sales and leasing activities, including greeting and qualifying prospects, giving community tours, showing apartments, processing applications, performing credit and criminal background checks, preparing lease and move-in packages, and facilitating move-ins and lease signings.
Inspect apartments before resident move-in, verify move-in readiness, and schedule outstanding items with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow policies for concessions, specials, and occupancy programs.
Design and carry out marketing activities, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track apartment availability, traffic, leasing activities, and prospect and resident information.
Maintain show-quality standards by inspecting the marketing corridor and tour route, communicating maintenance needs, preparing show units and amenities, and readying the leasing office.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions.
Support the lease renewal program by preparing renewal documents, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client or owner concerns, resolve problems, and document or route requests to the appropriate individuals.
Promote a positive image of the apartment community and management company.