Leasing Agent (Strong Leasing Experienced)

CAPSTONE REAL ESTATE SERVICES, INC.•Victoria, TX

About The Position

The Leasing Agent performs sales and leasing activities to help achieve the community’s revenue and occupancy goals. The role includes greeting and qualifying prospects, conducting tours, showing apartments, processing applications and screenings, preparing lease and move-in documents, and supporting a smooth move-in and lease-signing process. The Leasing Agent helps ensure apartments are move-in ready, monitors market and competitor conditions, and develops and carries out marketing activities to sustain occupancy and generate traffic. The role uses on-site property management software to track apartment availability and leasing activity, manages prospect and resident information, and maintains the quality and presentation of the community, model units, amenities, and leasing office. The position also includes following up with prospects and new residents, supporting lease renewals, responding to resident and client/owner concerns, and promoting a positive image of the apartment community and management company. Weekends are required. Continued employment is contingent on satisfactory criminal history and drug screening results.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time-management skills.
Strong computer skills.
Availability to work weekends.
Satisfactory criminal history and drug screening results are conditions of continued employment.

Responsibilities

Greet and qualify prospects, conduct community tours and apartment showings, process applications and screening checks, prepare leases and move-in packages, and facilitate resident move-ins and lease signings.
Inspect apartments before move-in, ensure they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to support occupancy and sales goals.
Follow community policies regarding concessions, specials, and other occupancy programs.
Create and carry out marketing activities to generate traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability and leasing activities and maintain resident and prospect data.
Inspect and maintain the presentation of the marketing corridor, leasing tour, show units, model, amenities, and leasing office; communicate maintenance and upkeep needs to maintenance staff.
Follow up with prospects and new residents through calls, emails, notes, cards, or other contacts to support leasing and renewals and ensure satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents ahead of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve problems, and document or route requests appropriately.
Promote a positive image of the apartment community and management company.