Lead Cashier

Ulta Beauty, Inc.•Huntsville, AL

About The Position

The Lead Cashier (LC) supports efficient guest transactions and maintains cashwrap cleanliness, organization, and appearance. The role assists with training new cashiers and cross-training associates, while collaborating with and influencing peers. The LC contributes to store performance across sales, guest experience, loyalty, and operating processes, including cashiering compliance. The position also supports leadership with register opening and closing functions, associate exit inspections, and cashier chat-ins and chat-outs. A strong focus on guest service, process excellence, and delivering results is central to the role. The LC helps create an inclusive, guest-friendly environment; supports sales and services; promotes the Ulta Beauty loyalty program, credit offerings, and app; and helps maintain store standards and protect company assets. The position requires a flexible schedule that includes days, evenings, weekends, and holidays. The role cannot be held by a minor; associates must be at least 18 years old.

Requirements

High school diploma preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Proven ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Must be at least 18 years old.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omni-channel performance, guest loyalty including credit, and retail shrink.
Greet and engage guests, personalize service, recommend products and services, and handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support the leadership team with cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Promote the loyalty program, credit, and Ulta Beauty app; encourage associates and build accountability toward individual and store goals.
Assist in training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to support productivity and performance, and promote accountability for personalized guest service and use of system prompts.
Participate in ongoing brand and category training and collaborate with store managers and associates to grow the business.
Follow company policies, procedures, standards, and dress code.
Complete transactions and properly control cash and media at the cashwrap according to company procedures.
Perform selected register opening and closing functions as directed by the manager on duty.
Maintain store cleanliness and standards at the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following workplace safety, inventory control, and loss prevention procedures.
Complete other operational tasks as directed.