Lead Cashier

Ulta Beauty, Inc.•New Braunfels, TX

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and appearance. The role supports sales, guest experience, loyalty results (including credit), associate training, and compliance with cashiering and operating procedures. The Lead Cashier collaborates with and influences peers, supports leadership with register opening and closing functions and associate exit inspections, and helps deliver an exceptional guest experience.

Requirements

High school diploma is preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and adapt.
Must be at least 18 years old.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omni-channel, guest loyalty including credit, and retail shrink.
Greet and engage guests, personalize service, and recommend products and services.
Courteously process sales, refunds, and exchanges.
Pair guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Explain the loyalty program, credit offerings, and Ulta Beauty app to guests, and encourage progress toward individual and store goals.
Assist with training new cashiers and cross-training associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized guest service and following system prompts.
Participate in ongoing brand and category training.
Collaborate with managers and associates to help grow the business.
Follow company policies, procedures, and standards, including the dress code.
Complete transactions and properly control cash and media at the cashwrap.
Perform selected register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory control, and loss-prevention procedures.
Perform other operational tasks as directed.