Lead Cashier

Family Farm and Home•Bay City, MI

10d

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, with 71 locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. The Lead Cashier performs standard cashier duties and provides outstanding customer service while processing sales quickly, accurately, and efficiently. The role requires understanding payment operations and following standard operating procedures, while supporting cashier training and daily oversight. The position also handles cash-control records and helps maintain a clean, orderly, and safe checkout environment.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent customer service and customer satisfaction.
Clear and effective communication with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Ability to process information and merchandise through a cash register system.
Basic computer systems knowledge.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Carry out daily operational goals and priorities assigned by store management.
Greet customers as they enter and exit the store and interact with them in a pleasant, positive manner.
Keep the register area clean and orderly, and maintain cleanliness of the cash office and register areas.
Issue receipts, refunds, credits, and change due to customers; ensure goods are packed and handed to customers at checkout.
Promote Family Farm and Home programs, including the loyalty program, extended warranties, financing, and item of the month.
Answer phone calls.
Report inconsistencies and communicate unresolved cash discrepancies to management or the head cashier.
Complete tasks assigned by management or the head cashier and assist with store closing duties.
Uphold merchandising, cleanliness, and safety standards and contribute to a positive working environment.
Assist with interviewing new team members and train new cashiers.
Monitor and oversee cashiers’ work on a day-to-day basis.
Maintain and balance the cash control log book, cash drawers, coupon reconciliation, and cash over/short log.
Achieve passing scores on corporate store cashiering audits.
Perform other duties assigned by store management or a company official.