Lead Cashier

Ulta Beauty, Inc. • Hingham, MA

13d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining excellent cashwrap standards, including cleanliness and appearance. The role supports guest experience, sales, loyalty results, associate training, and compliance with cashiering procedures. The Lead Cashier works with peers and the leadership team, helps train new cashiers and cross-train associates, supports register opening and closing, and completes associate exit inspections and cashier chat ins and outs as needed. The position emphasizes guest service, operational excellence, and achieving store goals.

Requirements

• High school diploma is preferred.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
• Ability to delegate, multitask, and solve problems.
• Knowledge of and passion for guest service and competency in selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
• Must be at least 18 years old; the Lead Cashier role cannot be held by a minor.
• Must be able to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals for retail and service sales, omni-channel, guest loyalty and credit, and retail shrink.
• Greet and engage guests, personalize service, and recommend products and services.
• Handle sales, refunds, and exchanges courteously.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt and regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Complete cashier chat ins and outs and associate exit inspections as needed.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Explain the benefits of the loyalty program, credit, and Ulta Beauty app, and encourage achievement of individual and store goals.
• Assist with training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote cashier accountability for personalized service and following system prompts.
• Participate in ongoing brand and category training.
• Collaborate with store managers and associates to grow the business.
• Follow company policies, procedures, standards, and dress code.
• Complete transactions and properly control cash and media at the cashwrap.
• Complete selected register opening and closing functions as directed by the manager on duty.
• Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by following safety, inventory control, and loss prevention procedures.
• Perform other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED