Lead Cashier

Ulta Beauty, Inc.•Lufkin, TX

13d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining excellent cashwrap standards, including cleanliness and appearance. The role assists with training new cashiers and cross-training other associates, and collaborates with and influences peers. It supports store performance goals through sales, guest experience, loyalty, and compliance with cashiering procedures. The Lead Cashier also supports the leadership team with register opening and closing functions, associate exit inspections, and cashier check-ins and check-outs. The position focuses on providing personalized guest service, promoting loyalty and credit programs, supporting sales and in-store services, maintaining cashwrap displays and supplies, and helping ensure store cleanliness and operational standards. The Lead Cashier must be at least 18 years old and work a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

High school diploma preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with selling competency.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and adapt flexibly.
Must be at least 18 years old; the role cannot be held by a minor.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to remain mobile throughout the store, including twisting; frequently bend, pull, push, crouch, stoop, twist, and reach; frequently lift or move up to 25 pounds; and continuously coordinate and manipulate objects during a shift.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel, guest loyalty and credit, and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt, regular attendance.
Support cashier check-ins and check-outs and associate exit inspections as needed.
Keep informed about industry trends, products, and services, and share relevant knowledge with guests.
Promote the loyalty program, credit, and the Ulta Beauty app, and encourage associates to meet loyalty goals.
Assist in training new cashiers and cross-training associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized guest service and following system prompts.
Participate in ongoing training, including brand and category education.
Collaborate with managers and associates throughout the store to help grow the business.
Follow company policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Complete selected register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory-control, and loss-prevention procedures.
Complete other operational tasks as directed.