Lead Cashier

Ulta Beauty, Inc.•Tooele, UT

9d•Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. The role supports cashier training and associate cross-training, models collaboration and leadership, and helps drive sales, guest experience, and loyalty results, including credit. The Lead Cashier also supports the leadership team with register opening and closing functions, associate exit inspections, and cashier chat-ins and chat-outs. The position delivers personalized guest service by greeting and assisting guests, recommending products and services, handling transactions, and connecting guests with associates for beauty services and demonstrations. It also supports appointments and in-store events, promotes the loyalty program and Ulta Beauty app, maintains cashwrap displays and supplies, and contributes to store cleanliness, loss prevention, and compliance with company policies and procedures. The role requires a flexible schedule that includes days, evenings, weekends, and holidays. The position cannot be held by a minor; associates hired or promoted into it must be at least 18 years old. Working conditions involve continuous mobility and object coordination, frequent bending and other movements, and frequent lifting or moving of up to 25 pounds. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that affect essential job functions.

Requirements

High school diploma preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Must be at least 18 years old.
Must be able to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel, guest loyalty including credit, and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing assistance, and recommending products or services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and support sales goals.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Promote the guest loyalty program, credit, and Ulta Beauty app; lead associates in promoting these offerings and support individual and store goals.
Assist with training new cashiers and cross-training associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized guest experiences and following system prompts.
Participate in ongoing brand and category training to support professional development and sales performance.
Collaborate with store managers and associates to grow the business.
Ensure compliance with company policies, procedures, and standards, including the dress code.
Complete transactions and properly control cash and media at the cashwrap in accordance with company procedures.
Perform selected register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory control, and loss prevention procedures.
Complete other operational tasks as directed.