Lead Cashier

Ulta Beauty, Inc.•Village of Scarsdale, NY

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. The role assists with training new cashiers and cross-training associates, collaborates with and influences peers, and helps drive sales, guest experience, loyalty, and credit results. The Lead Cashier supports the leadership team with register opening and closing functions, cashier chat-ins and chat-outs, and associate exit inspections. The position emphasizes exceptional guest service, cashiering excellence, compliance, and achievement of store goals. The Lead Cashier serves guests by greeting and engaging them, personalizing service, recommending products and services, handling transactions, and connecting guests with associates for makeup applications, skincare analysis, and product demonstrations. The role also supports appointment booking and in-store events, maintains cashwrap displays and supplies, shares loyalty program benefits, trains and develops associates, and helps maintain store standards and protect company assets. This position requires a flexible schedule that includes days, evenings, weekends, and holidays. The Lead Cashier must be at least 18 years old. The pay range is $17.50–$26.00 per hour, with exact pay based on factors including qualifications, experience, shift, location, and business needs. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

High school diploma is preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Proven ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
Must be at least 18 years old; the role cannot be held by a minor.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel, guest loyalty (including credit), and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
Courteously handle sales, refunds, and exchanges.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt, regular attendance.
Support the leadership team with cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services and use that knowledge to serve guests.
Explain loyalty program benefits, including credit and the Ulta Beauty app, and encourage associates to achieve individual and store goals.
Assist with training new cashiers and cross-training associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized service and following system prompts.
Participate in ongoing brand and category training.
Collaborate with store managers and associates to help grow the business.
Follow company policies, procedures, and standards, including the dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Complete selected register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory control, and loss-prevention procedures.
Complete other operational tasks as directed.