Lead Cashier

Pilot Company•Canton, OH

About The Position

The Lead Cashier processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role also supports other travel center functions, provides quality service to guests, and ensures activities comply with company and local guidelines, policies, and procedures.

Responsibilities

Lead a shift of one to two cashiers and process cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines for selling restricted merchandise, such as alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Deliver quality service to every guest.
Handle guest complaints and issues according to company processes and guidelines, resolve team member conflicts, and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported.
Ensure all activities comply with applicable rules, regulations, policies, and procedures.
Complete other duties as assigned.