Lead Cashier

Ulta Beauty, Inc.•North Canton, OH

8d•Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and appearance. The role supports store performance through sales, guest experience, loyalty results, and compliance with cashiering procedures. The Lead Cashier assists with cashier training and associate cross-training, leads and influences peers, and supports the leadership team with register opening and closing functions, associate exit inspections, and cashier check-ins and check-outs. The position focuses on delivering personalized guest service, promoting the Ulta Beauty loyalty program and credit offerings, and helping the store achieve its goals.

Requirements

High school diploma preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Ability to delegate, multitask, and problem-solve.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Must be at least 18 years old; the Lead Cashier role cannot be held by a minor.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omni-channel performance, guest loyalty and credit, and retail shrink.
Greet and engage guests, personalize service, and recommend products and services to provide an exceptional experience.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Complete cashier check-ins and check-outs and associate exit inspections as needed.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Promote the guest loyalty program, credit offerings, and Ulta Beauty app; encourage associates and support individual and store goals.
Assist with training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized service and following system prompts.
Participate in ongoing training, including brand and category education.
Collaborate with managers and associates across the store to help grow the business.
Understand and ensure compliance with company policies, procedures, and standards, including the dress code.
Complete transactions and properly control cash and media at the cashwrap according to company procedures.
Perform selected register opening and closing functions as directed by the manager on duty.
Maintain store cleanliness and standards, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory-control, and loss-prevention procedures.
Complete other operational tasks as directed.