Lead Cashier

Ulta Beauty, Inc. • Wooster, OH

12d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. This experienced cashier supports training new cashiers and cross-training other associates, and collaborates with and influences peers. The position contributes to sales, guest experience, loyalty and credit results, people development, operating procedures, and compliance. The Lead Cashier also supports leadership with selected register opening and closing functions, associate exit inspections, and cashier chat-ins and chat-outs.

The role focuses on providing personalized guest service, promoting Ulta Beauty’s products, services, loyalty program and app, and helping achieve store goals. It also includes maintaining store standards and cleanliness, controlling cash and media at the cashwrap, protecting company assets, and following company policies and procedures. The position requires a flexible schedule that includes days, evenings, weekends, and holidays. The role cannot be held by a minor; associates must be at least 18 years old.

Requirements

• High school diploma preferred.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multitask, and problem-solve.
• Demonstrated knowledge of and passion for guest service, and competency in selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Demonstrated experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and adapt flexibly.
• Must be at least 18 years old.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals for retail and service sales, omnichannel, guest loyalty (including credit), and retail shrink.
• Provide exceptional, personalized guest service, including greeting guests, recommending products and services, and handling sales, refunds, and exchanges courteously.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt and regular attendance.
• Support leadership by completing cashier chat-ins and chat-outs and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and share relevant knowledge with guests.
• Promote the guest loyalty program, credit, and Ulta Beauty app, and encourage associates to meet loyalty and credit goals.
• Train new cashiers and cross-train associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote accountability for delivering personalized service and following system prompts.
• Participate in ongoing brand and category training.
• Collaborate with store managers and associates to help grow the business.
• Follow company policies, procedures, standards, and dress code.
• Complete transactions and control cash and media at the cashwrap according to company procedures.
• Perform selected register opening and closing functions as directed by the manager on duty.
• Maintain store cleanliness and standards, including the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by following safety, inventory-control, and loss-prevention procedures.
• Perform other operational tasks as directed.

Benefits

• Eligible full-time positions include paid time off, health, dental, vision, life, and disability benefits.
• Eligible part-time positions include dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED