Lead Cashier

Harmons•West Valley City, UT

About The Position

The Lead Cashier ensures the smooth and efficient operation of the store’s front end. The role provides exceptional customer service, trains and mentors front-end associates, assists with checking and bagging, handles customer complaints, processes refunds and exchanges, and ensures appropriate front-end coverage. The position involves regular interaction with store associates and customers and is generally performed in a safe, comfortable store environment, with possible frequent exposure to hot or cold conditions. The Lead Cashier supports front-end operations by maintaining clean and stocked check stands, assigning check stands, coordinating breaks and lunches, and following store opening and closing procedures. The role also supports accurate cash handling, till audits, pricing, and compliance with store policies. The associate is expected to help the success of the store as a whole and perform other job-related duties as assigned.

Requirements

Basic math skills for making change.
10-key skills.
Ability to interpret policies and procedures.
Strong organization and planning skills.
Solid verbal and listening communication skills for communicating effectively with customers and fellow associates.
Ability to handle conflict appropriately and professionally.
Ability to accept constructive review and be accountable for personal and team success.
Ability to make logical, significant decisions using recognized skills and techniques.
Integrity, a positive attitude, mission-driven and self-directed approach, and demonstrated commitment to Harmons’ mission and collaborative work.
A continual focus on products, customers, personnel, detail, consistency, and forward planning.
Ability to work weekends, evenings, and holidays.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform repetitive-motion tasks requiring eye, hand, and foot coordination; hear and respond to customer inquiries; and stand, walk, and bend throughout the workday.
Ability to maneuver objects weighing up to 30 pounds.

Nice To Haves

High school diploma or GED preferred; equivalent combinations of education, experience, and training may provide the required knowledge, skills, and abilities.

Responsibilities

Follow established departmental and store policies and procedures.
Maintain the cleanliness and sanitation of front-end areas and stock check stands with bags and other supplies.
Assign check stands to scheduled associates and ensure breaks and lunches are provided while maintaining coverage.
Follow store opening and closing procedures and perform overrides as needed.
Assist with checking and bagging.
Ensure cashiers use appropriate wording when offering the Foodie Club Card and promote it to every customer.
Ensure checkers and courtesy clerks follow procedures and provide exceptional customer service.
Handle customer refunds, exchanges, and complaints; assist customers with questions and locating items throughout the store.
Ensure go-backs are completed and scanned-item pricing is accurate.
Handle money, provide accurate change, and audit and verify tills throughout the day and at store closing.
Apply Harmons’ policies for checks, gift cards, WIC, and related matters.
Teach, mentor, and educate front-end associates, and provide honest, direct, and ongoing feedback about performance and areas for improvement.
Assist as needed to support the success of the store as a whole.
Perform other job-related duties as assigned.