Lead Cashier

Ulta Beauty, Inc.•Antioch, TN

13d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining excellent cashwrap standards, including cleanliness and appearance. This experienced cashier helps train new cashiers and cross-train associates, collaborates with and influences peers, and supports store performance in sales, guest experience, and loyalty. The role also supports leadership with register opening and closing functions, associate exit inspections, and cashier check-ins and check-outs. The Lead Cashier focuses on delivering exceptional guest experiences, following operating procedures and compliance standards, and helping the store achieve its goals.

Requirements

High school diploma preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience responding promptly and professionally to guest concerns and questions.
Experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
Must be at least 18 years old; the Lead Cashier role cannot be held by a minor.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to remain mobile throughout the store and perform frequent bending, pulling, pushing, crouching, stooping, twisting, reaching, and object coordination and manipulation during a shift.
Ability to frequently lift and/or move up to 25 pounds during a shift.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel, guest loyalty (including credit), and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Complete cashier check-ins and check-outs and associate exit inspections as needed.
Stay informed about industry trends, products, services, ingredients, and benefits.
Promote the loyalty program, credit, and Ulta Beauty app, and encourage associates to meet loyalty and credit goals.
Assist with training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to achieve productivity and performance goals.
Promote cashier accountability for personalized guest experiences and following system prompts.
Participate in ongoing training and education to support professional development and sales performance.
Collaborate with store managers and associates to grow the business.
Follow company policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Complete register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory-control, and loss-prevention procedures.
Perform other operational tasks as directed.