Lead Cashier

Ulta Beauty, Inc.•Stillwater, OK

13d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. The role supports sales, guest experience, loyalty and credit results, and compliance with cashiering procedures. The Lead Cashier assists with training new cashiers and cross-training other associates, collaborates with and influences peers, and supports the leadership team with register opening and closing functions, cashier check-ins and check-outs, and associate exit inspections. The position requires a focus on exceptional guest service, process excellence, and achieving store goals.

Requirements

Must be at least 18 years old; the role cannot be held by a minor.
Proven ability to delegate, multitask, and problem-solve.
Knowledge of and passion for guest service, with competency in selling.
Ability to address guest concerns and questions promptly and professionally.
Ability to work independently and as part of a team.
Excellent written and verbal communication.
Strong collaboration and interpersonal skills.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the stated physical demands, with reasonable accommodation considered through the Company's interactive process.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.
Demonstrated experience exceeding sales goals and training new hires.

Responsibilities

Contribute to store goals for retail and service sales, omni-channel, guest loyalty including credit, and retail shrink.
Greet and engage guests, personalize service, and recommend products and services.
Process sales, refunds, and exchanges courteously and accurately.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt, regular attendance.
Promote an inclusive environment for teammates, peers, and guests.
Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services, and use that knowledge to serve guests.
Explain the benefits of the loyalty program, credit, and the Ulta Beauty app; encourage associates and guests to meet loyalty goals.
Assist with training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized guest experiences and appropriate use of company system prompts.
Participate in ongoing training and education.
Collaborate with managers and associates throughout the store to help grow the business.
Follow company policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Perform selected register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards at the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory control, and loss prevention procedures.
Perform other operational tasks as directed.