Lead Cashier

Ulta Beauty, Inc. • Lancaster, OH

13h

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. The role supports cashier training and associate cross-training, leads and influences peers, and helps drive sales, guest experience, loyalty, and compliance with cashiering procedures. The Lead Cashier also supports the leadership team with select register opening and closing functions, cashier chat-ins and chat-outs, and associate exit inspections.

The position delivers personalized guest service, supports sales and in-store services and events, promotes the loyalty program and credit offerings, and maintains cashwrap displays and supplies. It also contributes to store cleanliness, asset protection, inventory control, workplace safety, and adherence to company policies and standards. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and may not be held by a minor; associates must be at least 18 years old.

Requirements

• Must be at least 18 years old; the role cannot be held by a minor.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Proven ability to delegate, multitask, and solve problems.
• Knowledge of and passion for guest service, with competency in selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Demonstrated experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals for retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Greet and engage guests, personalize service, and recommend products and services.
• Handle sales, refunds, and exchanges courteously.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt and regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and their ingredients and benefits.
• Promote the guest loyalty program, credit, and Ulta Beauty app; encourage associates to support individual and store goals.
• Assist with training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote cashier accountability for personalized guest service and following system prompts.
• Participate in ongoing training and education.
• Collaborate with managers and associates throughout the store to help grow the business.
• Follow company policies, procedures, dress code, and standards.
• Ensure transactions are completed and cash and media are controlled according to company procedures.
• Perform select register opening and closing functions as directed by the manager on duty.
• Maintain cleanliness and store standards in the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and help minimize loss by following safety, inventory control, and loss prevention procedures.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED