Lead Cashier

Pilot Company•Girard, OH

17d

About The Position

The Lead Cashier processes merchandise and fuel transactions and leads a shift of one to two cashiers. The role also supports other travel center functions as needed, while providing quality service to guests and ensuring activities comply with company and local requirements.

Responsibilities

Lead a shift of one to two cashiers in processing cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines for sales of restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Deliver quality service to every guest.
Handle guest complaints and issues according to company processes and guidelines, resolve team-member conflicts, and communicate issues to management.
Determine break schedules and team-member placement during the shift.
Assist with other travel-center functions, such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported.
Ensure activities comply with applicable rules, regulations, policies, and procedures.
Complete other duties as assigned.