Lead Cashier

Pilot Company•Canton, OH

5d•$12 - $17

About The Position

The Lead Cashier processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role includes handling cash, credit, and debit transactions, completing end-of-shift reports and closeout procedures, and following company and local guidelines for sales of restricted merchandise. The Lead Cashier helps maintain an organized and clean work area, promotes products through suggested selling methods, and ensures guests receive quality service. The role also involves handling guest complaints and issues in accordance with company processes, resolving team member conflicts, communicating issues to management, and determining break schedules and team member placement during the shift. The Lead Cashier may assist with other travel center functions, including deli upkeep, cleaning showers and restrooms, stocking, and making coffee. The position requires modeling the company’s common purpose and ensuring compliance with applicable rules, regulations, policies, and procedures. Other duties may be assigned.

Responsibilities

Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Ensure quality service is delivered to every guest.
Handle guest complaints and issues according to company processes and guidelines.
Resolve team member conflicts and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported.
Ensure activities comply with rules, regulations, policies, and procedures.
Complete other duties as assigned.