Lead Cashier

Pilot Company•Girard, OH

18d•$12 - $17

About The Position

The Lead Cashier processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role includes completing end-of-shift reports and closeout procedures, maintaining a clean and organized work area, promoting products through suggested selling methods, and providing quality service to guests. The Lead Cashier also helps resolve guest complaints and team member conflicts, coordinates break schedules and shift placement, and assists with other travel center duties as needed. All activities must comply with applicable rules, regulations, policies, and procedures.

Responsibilities

Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines regarding sales of restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Ensure quality service is delivered to every guest.
Handle guest complaints and issues according to company processes and guidelines; resolve team member conflicts and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported.
Ensure activities comply with rules, regulations, policies, and procedures.
Complete other duties as assigned.