Lead 2 Housing Case Manager

QUEST CENTER FOR INTEGRATIVE HEALTH•Portland, OR

7d•$33 - $35•Onsite

About The Position

The Lead 2 Housing Case Manager provides leadership and operational support to strengthen housing programs, build community partnerships, and improve referral pathways. Working collaboratively with the Manager of Integrated Recovery Services, the role helps identify program needs, implement improvements, and coordinate Quest services with external community partners. The position is fully onsite at Quest Center in Southeast Portland and Multnomah County housing locations, with some local travel as needed. The schedule is 40 hours per week, typically Monday through Friday between 8:00 a.m. and 7:00 p.m., with flexibility required to provide coverage as needed. The role conducts outreach to housing providers, treatment programs, and community organizations; explains Quest housing eligibility, treatment requirements, referral processes, and services; and supports clients with housing resources and financial assistance. It uses person-centered, culturally competent practices to assess client needs, develop housing goals and action plans, build trust, and support treatment goals. The role coordinates referrals and services with local agencies, may travel with clients to housing opportunities and education, maintains timely and accurate records, and works as part of an integrated team. Lead duties include overseeing housing case management; coaching, mentoring, onboarding, and training Housing Case Managers; reinforcing program expectations, documentation standards, and housing procedures; supporting workflow and coverage coordination; identifying operational challenges and communicating staffing or program needs; helping implement program changes; and providing management with feedback on team performance, barriers, and opportunities to improve services.

Requirements

Experience working with marginalized communities.
Knowledge of addictions recovery and individualized care.
Familiarity with housing resources in the Multnomah County area.
Ability to manage time and meet deadlines.
Basic computer and keyboard proficiency, including Microsoft Office and Office 365.
Cultural consciousness and ability to work with a diverse caseload.
Ability to maintain accurate records and complete necessary paperwork.
Applicants in recovery from substance abuse must have at least two years clean and sober.
Must adhere to the agency’s nondiscrimination policies.
Ability to build and maintain professional relationships with community partners and external service providers.
Strong communication, organization, and problem-solving skills.
Ability to support team development and program improvement.
Ability to take initiative, identify service gaps, and collaborate with management on practical solutions.
Ability to work collaboratively as a team member and independently.

Responsibilities

Conduct community outreach and maintain partnerships with housing providers, treatment programs, and community organizations to strengthen referral pathways.
Educate community partners about Quest housing eligibility, treatment requirements, referral processes, and available services.
Assist individuals in obtaining housing financial assistance and provide housing resources in Multnomah County.
Build client relationships, trust, and rapport using person-centered principles, cultural competency, active listening, and motivational interviewing.
Assess client housing needs and develop corresponding goals and action plans.
Establish relationships with local agencies and coordinate referrals and services.
Travel with clients to housing opportunities and education as needed.
Complete client encounter chart notes and submit program paperwork accurately and promptly.
Work closely with an integrated team and perform other duties as assigned or needed.
Oversee Housing Case Management and provide day-to-day coaching and mentorship to Housing Case Managers.
Assist with onboarding and training new Housing Case Managers and reinforce program expectations, documentation standards, and housing procedures.
Support the Manager of Integrated Recovery Services in monitoring workflow, identifying operational challenges, and communicating staffing or program needs.
Help coordinate coverage and workload distribution to maintain continuity of services.
Assist management with communicating and implementing program changes, updated procedures, and service improvements.
Provide management with feedback on team performance, recurring barriers, and opportunities to strengthen housing services.

Benefits

Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents.
403(b) retirement savings plan with a 1% employer contribution.
Five weeks of paid time off in the first year, increasing based on tenure.
Eligibility for student loan forgiveness programs.
Fully paid Employee Assistance Program through Canopy.
Two-month, fully paid sabbatical after seven years with Quest.
Nine paid holidays annually.
Annual continuing education budget and $800 in professional training funds.
Optional hospital indemnity plan.
Optional employee-paid life and accidental death and dismemberment coverage.
Optional employee-paid short-term and long-term disability coverage.