Housing Case Manager
About The Position
The Housing Case Manager provides housing-focused case management to participants experiencing homelessness or chronic homelessness, including high-cost health users and Medi-Cal beneficiaries. The role supports rapid engagement, consistent HMIS documentation, landlord and housing navigation, and housing retention in alignment with Housing for Healthy California (HHC) contract requirements. The position is full-time, non-exempt, and based at the Sacramento County office at 1329 Howe Ave., Sacramento, CA 95821, with at least three office days per week. The typical schedule is Monday through Friday, 37.5 hours per week. Work includes field activities in the community and participants’ homes, as well as office-based documentation and meetings. Travel and flexible scheduling are required to meet engagement timelines. The role requires meeting HHC timelines and documentation standards, maintaining confidentiality and protecting participant information, promptly reporting incidents and safety concerns, and following SWS Employee Handbook policies.
Requirements
- At least three years of relevant experience in housing services, homelessness response, case management, or a related field; lived experience may count toward experience as applicable.
- Strong interpersonal skills and the ability to engage participants with dignity and respect.
- Working knowledge of homelessness systems, housing navigation, and housing locator techniques.
- Ability to work in the field and respond appropriately to difficult situations and crises.
- Proficiency with email and basic data entry, and ability to use HMIS reliably.
- Valid California driver license and proof of auto insurance.
- Successful completion of a DOJ background check.
- Ability to travel and work a flexible schedule to meet engagement timelines.
- Ability to sit while driving, climb stairs, and lift up to 30 pounds.
- Ability to perform home walk-throughs and inspections.
Nice To Haves
- Experience with HMIS, Coordinated Access System processes, and the Housing First model.
- Experience building landlord networks and housing resource lists.
Responsibilities
- Engage assigned households within five business days of referral assignment and complete required intake and assessment activities.
- Support participants in completing housing applications and documentation accurately and on time.
- Complete HMIS enrollment and required assessments within 30 days of assignment, and maintain ongoing assessments every six months or after significant life changes.
- Document services and case notes in HMIS using objective language, completing entries by the close of the next business day.
- Develop and maintain individualized housing plans and support participants through housing searches, lease-up, and move-in processes.
- Conduct monthly home visits and inspections to verify safe and suitable housing conditions, document findings, and promptly address issues with a corrective plan.
- Coordinate with landlords and property owners, advocating for participants with prospective landlords and during lease negotiations.
- Assist with processing and documenting housing financial assistance and problem-solving funds in coordination with fiscal staff.
- Attend MDT meetings, case conferences, and partner meetings as required to support participant success and comply with contract requirements.
- Provide weekly caseload status updates to the supervisor or management, including progress, barriers, and risks.
- Meet HHC timelines and documentation standards.
- Maintain confidentiality and protect participant data in HMIS and all communications.
- Report incidents and safety concerns immediately through required channels.
- Follow SWS Employee Handbook policies, including those covering attendance, conduct, and technology use.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
