Case Manager - Housing

Hudson Behavioral Health•Salisbury, MD

2d•Onsite

About The Position

The Case Manager supports patients in a housing and healthcare setting by coordinating admissions, treatment-related services, daily monitoring, and aftercare. The role maintains an active caseload, advocates for patient needs, provides crisis management and life-skills support, and coordinates care with outside agencies and the housing management team. The Case Manager also helps patients follow treatment plans and remain compliant with groups, medications, and cleanliness expectations. The position includes maintaining patient charts and electronic health records in accordance with applicable requirements, including Joint Commission standards, Maryland regulations, COMAR, and HIPAA. The Case Manager completes routine house walkthroughs, supports a safe and clean environment, manages medication observation and records, and assists with patient rooms after discharge. The position does not supervise other roles and may be assigned other duties or asked to provide short-term coverage for absent staff. This is an on-site role involving frequent patient contact in a healthcare environment. The employee must be able to use office equipment, communicate clearly, meet physical requirements such as standing, sitting, walking, climbing steps, and lifting up to 25 pounds, and assist in emergency staffing situations. A negative TB screen and passing urine drug screening are required.

Requirements

High school diploma or GED.
Valid driver’s license with no more than two violations.
Ability to accurately document patient care and planning.
Ability to work on-site and meet with patients frequently.
Generally good health, a negative TB screen, and successful completion of urine drug screening.
Ability to work in a healthcare environment and assist patients during infection-control isolation using provided PPE.
Proficiency with office equipment, including computers, telephones, fax machines, and copy machines.
Ability to stand, sit, and use a computer for prolonged periods; walk, climb steps, and use hands to operate a standard keyboard and office equipment.
Ability to lift up to 25 pounds.
Ability to assist in emergency staffing situations, such as during a blizzard or hurricane.
Vision sufficient for close and distance vision, depth perception, and adjustment of focus.
Ability to communicate clearly with patients, staff, and the public verbally and in writing.
Ability to maintain ethical conduct, confidentiality, and strict boundaries between patients and staff.

Nice To Haves

Experience in the addiction field.
Experience in case management and knowledge of area resources.
ADT or peer certification.

Responsibilities

Follow the established HBH Emergency Preparedness Plan during crisis situations and ensure others follow it.
Learn and follow HBH policies, procedures, handbooks, and manuals; ensure patients follow applicable requirements when direct care is provided.
Complete mandatory monthly on-site staff training established by the corporate office.
Assist with new patient admissions by assembling charts, orienting patients, and collecting and entering patient information in the EHR.
Obtain and maintain patient health insurance authorizations for treatment and Medicaid redeterminations.
Ensure patient urine drug screenings are completed and oversee the related logbook.
Monitor and confirm patient attendance daily.
Conduct daily house walkthroughs to help maintain a safe and clean environment, report maintenance needs, and hold patients accountable for responsibilities.
Provide medication management and observation, audit medication logs and books, and immediately notify a supervisor of discrepancies.
Advocate for patient needs and organize patient outings with the housing management team.
Provide crisis management and make referrals for additional treatment or interventions as appropriate.
Meet with patients and maintain an active caseload, providing assistance and interventions and procuring additional services as needed to support treatment goals.
Coordinate care with outside agencies to support additional treatment and aftercare.
Provide life-skills training and groups, and assist with resume building, job seeking, and job interviewing.
Prepare patient rooms after discharge and delegate this work to behavioral health aides as needed.
Provide the primary counselor with detailed patient information needed to establish and continue treatment plans.
Maintain patient charts and electronic health records according to training and applicable requirements, including Joint Commission standards, Maryland regulations, COMAR, and HIPAA.
Attend interdisciplinary and staff meetings as scheduled or requested.
Help patients become more independent and remain compliant with groups, medications, cleanliness, and medication-taking and refill routines.
Perform miscellaneous duties assigned by a supervisor and provide short-term coverage for roles as needed due to staff absences.