IT Helpdesk Analyst

Blend is seeking an IT Helpdesk Analyst to provide primary level 1 and 2 support for all tickets and troubleshoot basic issues with devices, office equipment, and software. The ideal candidate should have SAAS expertise and be able to assist with tasks such as Mac and PC support, Zoom support, Slack assistance, and G Suite. They should also have strong problem-solving skills and the ability to quickly learn new concepts and tools. This is not a remote role and requires the candidate to work in the Mexico City office.

• Primary Level 1 & 2 support for all tickets
• Basic troubleshooting for all devices & office equipment and software
• Initial productivity App troubleshooting
• Advanced Productivity App Troubleshooting with engineering assistance if needed
• Basic Support & Mac management within JAMF - Work with IT Engineering on Advanced issues
• Basic AWS troubleshooting and support
• Primary administration in Google Apps
• General Zoom troubleshooting
• Project work & Integration troubleshooting as assigned by Management
• Future PagerDuty on call rotation as the team grows
• General documentation creation and management
• Advanced Win/OSX/Linux troubleshooting
• General Microsoft Intune and Office 365 products
• Jira/Confluence tasks

• Minimum 2-4 years' experience with Mac and PC technical support
• Must be a self-starter with the ability to take general project requirements and execute on them
• Excellent written communication skills and verbal communication in English
• Experience in a corporate or enterprise level

• Competitive salary and compensation package
• Opportunity to work with a diverse team of problem solvers
• Access to Blend's cloud banking platform used by major financial services firms
• Chance to contribute to making financial resources more accessible
• Opportunity to work with well-known clients such as Wells Fargo and U.S. Bank
• Possibility to process billions of dollars in loans per day
• Chance to help consumers reach their financial goals faster
• Supportive and collaborative work environment
• Opportunity for professional growth and development
• Access to various SAAS tools and technologies
• Support and assistance with IT resources and troubleshooting
• Chance to work with Mac and PC systems
• Exposure to productivity apps such as Zoom, Slack, and G Suite
• Opportunity to work with AWS and Google Apps
• General Zoom troubleshooting and support
• Future PagerDuty on-call rotation as the team grows
• General documentation creation and management
• Opportunity to work with Win/OSX/Linux systems
• Experience with Microsoft Intune and Office 365 products
• Equal opportunity employer that values diversity and inclusion