IT Asset Management (ITAM) Analyst

Zions Bancorporation•Midvale, UT

1d•Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations team is seeking an experienced IT Asset Management (ITAM) Analyst to mature the ITAM practice, optimize asset lifecycle processes, and ensure effective governance of hardware and software assets. The role requires hands-on expertise with ServiceNow Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), as well as knowledge of ITAM best practices and process transformation. The position is fully in office five days a week at the Zions Technology Center in Midvale, Utah. The 400,000-square-foot technology campus is the company’s primary technology and operations center and features electric vehicle charging stations, access to recreation and transit, a modern cafe, natural light and fresh air, and a LEED-certified sustainable building. At least 75% of the building is powered by on-site renewable solar energy.

Requirements

At least 4 years of hands-on ITAM experience, with direct responsibility for hardware and/or software asset management.
Proven knowledge of ServiceNow HAM Pro and SAM Pro modules.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Detail-oriented, with a focus on data accuracy and process integrity.
Skilled in workflow design and business process mapping using Visio.
Able to influence change and strategic enterprise process transformation.
Able to collaborate with peers and internal partners to lead and motivate change.
Able to operate independently in a fast-paced environment and work with limited direction.
Able to explain technical concepts to non-technical stakeholders and provide end-user training and support.
Continuous improvement mindset; independently determines and develops approaches to solutions.

Nice To Haves

ServiceNow Hardware Asset Management Fundamentals certification.
ServiceNow Software Asset Management Fundamentals certification.
Certified of IT Asset Disposition (CITAD) certification from IAITAM.
Certified Asset Management Professional (CAMP) certification from IAITAM.
Certified Software Asset Manager (CSAM) certification from IAITAM.
Certified Hardware Asset Management Professional (CHAMP) certification from IAITAM.
Certified IT Asset Manager (CITAM) certification from IAITAM.
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Responsibilities

Oversee and optimize asset lifecycle management processes, including procurement, deployment, management, and retirement.
Improve IT asset data accuracy and use Platform Analytics for KRIs and KPIs.
Analyze complex systems and data, troubleshoot technical and process issues, and recommend and implement solutions.
Serve as the subject matter expert for ServiceNow HAM Pro and SAM Pro functionality, configuration, and optimization.
Maintain workflows, automation, and reporting dashboards within ServiceNow.
Partner with stakeholders to create and implement features, resolve issues, and streamline processes.
Help define, document, and improve ITAM processes, policies, and procedures in alignment with industry best practices.
Partner with procurement, security, finance, IT operations, and support teams to align ITAM best practices.
Provide leadership with reporting and insights on asset health, compliance risks, and spend optimization.
Provide training to key stakeholders and ITAM team members.