Director, IT Asset Management (ITAM)

First Citizens Bank•Raleigh, NC

About The Position

The Director, IT Asset Management (ITAM) establishes the vision, strategy, governance, and operational execution framework for the enterprise IT Asset Management program. The role provides strategic leadership and oversight across Software Asset Management (SAM), Hardware Asset Management (HAM), and Application Portfolio Management (APM), governing technology assets throughout their lifecycles to maximize business value, manage risk, optimize cost, and support regulatory compliance. The Director partners with Infrastructure Engineering, Enterprise Architecture, Cybersecurity, Finance, Procurement, Cloud Platform Engineering, ServiceNow Platform, Application Development, Technology Operations, Configuration Management, ITAM Governance, and technology leadership teams. The role defines and executes a multi-year ITAM strategy supporting transformation, cloud adoption, modernization, operational resilience, and financial optimization, while ensuring asset data and lifecycle processes provide a trusted basis for enterprise decision-making. The position leads managers responsible for SAM, HAM, and APM. It sets governance, operating models, standards, objectives, and measures; supports audit and regulatory readiness; improves asset data quality, automation, and platform integration; and advises senior leaders on technology investment, optimization, lifecycle risks, and governance priorities.

Requirements

Bachelor's degree and 8 years of Information Technology experience, including application development, support roles, and management; OR high school diploma or GED and 12 years of such experience.
10+ years of progressive experience in Information Technology, IT Asset Management, Software Asset Management, Hardware Asset Management, Application Portfolio Management, or related disciplines.
7+ years of leadership experience managing managers, technical teams, and enterprise technology programs.
Demonstrated experience building, scaling, and maturing enterprise IT Asset Management capabilities.
Experience leading enterprise governance, compliance, audit, financial management, and lifecycle management initiatives.
Strong understanding of software licensing, hardware lifecycle management, application portfolio governance, cloud technologies, and technology financial management.
Experience supporting regulatory examinations and internal audits in regulated environments.
Proven track record driving technology optimization with measurable business outcomes.
Deep understanding of SAM, HAM, and APM frameworks, operating models, and best practices.
Strong knowledge of ITAM processes and integrations with Configuration Management, Change Management, Incident Management, Vendor Management, Procurement, and Financial Management.
Experience with ServiceNow ITAM, CMDB, SAM Pro, HAM Pro, APM, Discovery, and related platform capabilities.
Knowledge of software licensing models across major software vendors, SaaS providers, and cloud platforms.
Experience developing governance models, lifecycle standards, operational controls, and enterprise reporting frameworks.
Exceptional leadership and stakeholder management skills, including the ability to influence across highly matrixed organizations.
Strong executive presence and ability to communicate complex technology, asset management, financial, and governance concepts to senior leadership.
Excellent analytical, strategic planning, organizational, and decision-making skills.
Ability to balance governance, risk management, cost optimization, and business agility.
Strong relationship-building and organizational leadership capabilities.

Nice To Haves

Advanced ITIL certifications.
ServiceNow Certified Implementation Specialist certification in SAM Pro, HAM Pro, APM, or related areas.
Experience leading enterprise Application Portfolio Management, rationalization, or technology modernization programs.
Experience managing large-scale software vendor audits and optimization initiatives.
Familiarity with financial services, banking, or other highly regulated industries.
Experience leading multi-disciplinary organizations through subordinate managers.

Responsibilities

Define and execute the enterprise ITAM strategy and roadmap, including long-term objectives, maturity targets, and success measures across SAM, HAM, and APM.
Develop and maintain the ITAM governance framework, operating model, standards, procedures, accountability models, and lifecycle controls.
Lead enterprise ITAM maturity initiatives aligned with organizational objectives, regulatory requirements, and industry best practices.
Provide leadership across SAM, HAM, and APM through their respective managers, ensuring governance, operational excellence, and strategic alignment.
Chair ITAM Leadership forums and participate in enterprise technology governance committees and forums.
Define and monitor KRIs, operational metrics, risk indicators, and executive dashboards covering utilization, compliance, lifecycle performance, costs, and portfolio health.
Ensure compliance with internal and regulatory requirements, contractual obligations, software licensing agreements, and audit expectations.
Provide strategic oversight and executive sponsorship for SAM, including licensing optimization, vendor compliance, software consumption, entitlement management, and audit readiness.
Partner with Procurement, Third Party Risk Management, Finance, and technology leaders to optimize software investments and contractual commitments.
Set strategic objectives and success measures for software optimization, cost management, and vendor governance, aligned with the enterprise technology roadmap.
Provide strategic oversight and executive sponsorship for HAM and govern acquisition, deployment, maintenance, refresh, redeployment, and retirement processes.
Partner with Infrastructure, End User Computing, Network, Data Center, and Cloud teams to improve hardware asset visibility and lifecycle governance.
Support technology lifecycle forecasting, reporting, and investment decisions while promoting hardware stewardship, resiliency, cybersecurity, and modernization objectives.
Provide strategic direction and governance oversight for APM, including portfolio governance, lifecycle management, rationalization, and modernization.
Partner with Enterprise Architecture, Application Development, business technology leaders, and product teams to align application portfolios with business strategy and architecture principles.
Maintain application portfolio governance and visibility into ownership, technical debt, technology risk, and lifecycle status; develop portfolio health reporting for investment and planning decisions.
Build partnerships across enterprise technology, finance, procurement, risk, compliance, and operational teams; align asset lifecycle data with Configuration Item lifecycle data.
Advise senior leadership on technology investments, optimization opportunities, lifecycle risks, governance initiatives, and operational priorities.
Maintain asset data quality, lifecycle management, governance, reporting, and integration standards across enterprise systems.
Align and integrate ITAM with CMDB, Procurement, Finance, Discovery, ServiceNow, and related operational processes.
Drive automation and process modernization to improve asset visibility, data quality, operational efficiency, and stakeholder experience.
Ensure asset data supports operational, financial, architectural, cybersecurity, compliance, and risk management needs; develop actionable executive reporting.
Lead and develop managers responsible for SAM, HAM, and APM, including coaching, succession planning, mentoring, and professional development.
Establish organizational goals, workforce strategies, performance objectives, and cross-functional priorities; foster accountability, collaboration, customer service, innovation, and continuous improvement.