IT Asset Management (ITAM) Analyst

CACI•Oklahoma City, OK

About The Position

The IT Asset Management (ITAM) Analyst supports the organization’s technology environment by ensuring hardware and software assets are accurately tracked, responsibly managed, and aligned with enterprise standards. The role works with teams across the organization and contributes to IT operations, business continuity, and operational excellence. The analyst processes IT asset requests, prepares end-user devices for deployment, reconciles inventory, and maintains CMDB and discovery data. The role also supports asset governance and lifecycle management, audits, lifecycle refreshes, stockroom organization, and compliance initiatives. The analyst may recommend and implement improvements to ITAM processes, documentation, and operational standards. The position is full-time and regular, with no required clearance or travel specified. CACI describes a culture centered on integrity, innovation, trust, and continuous growth, and offers flexible time off, learning resources, competitive compensation, benefits, and learning and development opportunities. The proposed salary range is $57,000–$116,700.

Requirements

Ability to analyze data, identify inconsistencies, and solve operational problems.
Understanding of hardware and software lifecycle processes.
Experience in IT Asset Management, IT operations, or technical support.
Strong written and verbal communication skills.
High accuracy and attention to detail.
Ability to collaborate effectively with cross-functional teams.
Familiarity with CMDB concepts and inventory management practices.

Nice To Haves

Strong analytical and data-quality evaluation skills.
Experience with ServiceNow, particularly HAM, SAM, or ITAM modules.
Understanding of ITIL v4 practices.
Advanced documentation, reporting, or dashboard-building abilities.

Responsibilities

Process IT asset requests according to established workflows and service-level expectations.
Perform computer imaging and prepare end-user devices for deployment.
Review and reconcile physical and digital inventory to identify and correct discrepancies.
Partner with Cybersecurity, Purchasing, Field Services, and other teams to support asset governance and lifecycle management.
Maintain accurate, up-to-date CMDB and discovery data.
Support audits, lifecycle refresh cycles, stockroom organization, and compliance initiatives.
Recommend and implement improvements to ITAM processes, documentation, and operational standards.