Business Analyst II - IT Asset Management

Endeavor Health • Skokie, IL

13h • Hybrid

About The Position

The IT Asset Management Business Analyst II oversees inventory tracking and the full lifecycle of IT hardware assets, from receipt through disposal, using the ServiceNow Hardware Asset Management (HAM) module. The role supports compliance with company policies and industry regulations and helps configure and enhance ServiceNow asset management capabilities. It leads smaller projects and contributes to larger initiatives that improve IT asset management processes, procedures, and tracking systems, incorporating practices such as ITIL-aligned workflows and automated normalization.

The Analyst works with IT teams, vendors, finance, and purchasing to improve asset utilization and cost effectiveness. The position uses ServiceNow analytics, variance reporting, financial modeling, and operational-tool integrations; supports endpoint hardware standards and procurement and logistics processes; and helps mitigate risk through CMDB audits, reconciliation, and compliance dashboards. The position is hybrid, based in Warrenville or Skokie, Illinois, with full-time weekday hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree in IT, Business, STEM, or a related field, or a high school diploma plus six additional years of related experience.
• ServiceNow Hardware Asset Management Fundamentals certification, or ability to obtain it within 90 days.
• ServiceNow HAM Certified Implementation Specialist (HAM-CIS) certification, or ability to obtain it within six months.
• 2–5 years of experience in IT Asset Management, Business Analysis, or IT Project Management, including experience with ServiceNow Hardware Asset Management.
• Skills in requirements gathering, process mapping (BPMN), and gap analysis.
• Ability to create user stories and acceptance criteria and coordinate user acceptance testing (UAT).
• Experience with business process improvement and identifying automation opportunities.
• Knowledge of IT endpoint devices and peripherals, including laptops, desktops, thin clients, tablets, smartphones, server and infrastructure hardware, and peripherals.
• Knowledge of IT asset management frameworks, tools, and best practices.
• High proficiency with Microsoft Office, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong analytical skills, including collecting, analyzing, and interpreting data to support decisions and problem-solving.
• Ability to manage multiple tasks, adapt to changing priorities, and organize work effectively.
• Strong communication and interpersonal skills and ability to collaborate with cross-functional teams and external vendors.
• Ability to communicate effectively verbally and in writing with stakeholders and leaders at all levels.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.

Nice To Haves

• Master’s degree in IT, Business, STEM, or a related field.
• CHAMP – Certified Hardware Asset Management Professional certification.
• CITAM – Certified IT Asset Manager (IAITAM) certification.
• Certified Implementation Specialist – Software Asset Management (CIS-SAM) certification.
• CIS – Data Foundations (CMDB & CSDM) certification.
• ITIL 4 Foundation certification.
• Five or more years of experience in IT Asset Management, Business Analysis, or IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.
• Experience with IT asset management software such as ServiceNow and WASP Inventory Cloud.
• Experience with ServiceNow HAM and SAM.

Responsibilities

• Oversee the receipt, deployment, refresh, retirement, and disposal of hardware assets within ServiceNow HAM.
• Analyze asset trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
• Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations in ServiceNow HAM.
• Participate in reviewing, developing, and documenting IT endpoint hardware standards.
• Collaborate with purchasing to streamline hardware procurement and logistics.
• Draft business cases, SBARs, and standardization proposals for IT asset management improvements.
• Develop and maintain dashboards and executive-ready reports for operational, project, and audit needs.
• Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
• Lead and coordinate physical and system asset audits, resolve discrepancies, and document corrective actions.
• Ensure asset records align with CMDB standards and support regulatory and internal compliance reviews.
• Provide guidance and process training to field services, inventory teams, and operational stakeholders.
• Lead smaller projects and contribute to larger initiatives to develop and enhance IT asset management processes, procedures, and ServiceNow tracking.
• Collaborate with IT teams and vendors to optimize asset utilization and cost effectiveness.

Benefits

• Incentive pay for select positions.
• Opportunity for annual performance-based increases.
• Career pathways to promote professional growth and development.
• Medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level