Business Analyst III - IT Asset Management

Endeavor Health • Skokie, IL

12h • Hybrid

About The Position

The Business Analyst III leads enterprise IT Asset Management strategy and oversight of inventory tracking and the full lifecycle of IT hardware assets, from procurement through disposal. The role uses advanced ServiceNow Hardware Asset Management (HAM) capabilities to support compliance with company policies, industry regulations, and enterprise ServiceNow governance. It leads major initiatives to develop and continuously improve ITAM processes, procedures, policies, and tracking systems, aligned with standards such as ISO 19770 and advanced ITIL practices.

The position leads development of IT endpoint hardware standards and lifecycle roadmaps with internal IT teams and external stakeholders. It drives improvements in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in ServiceNow, financial forecasting, variance analysis, and process improvement. The role also leads enterprise-wide efforts to improve hardware utilization, reduce costs, and mitigate risks through CMDB governance, audit automation, and compliance frameworks. It mentors ITAM analysts and supports the development of organizational capabilities and standards.

Requirements

• Bachelor's degree in IT, Business, STEM, or a related field, or a high school diploma plus five additional years of related experience.
• CITAM – Certified IT Asset Manager (IAITAM).
• CHAMP – Certified Hardware Asset Management Professional.
• ServiceNow Hardware Asset Management Fundamentals certification, or obtain within 90 days.
• HAM Certified Implementation Specialist (HAM-CIS), or obtain within six months.
• At least 6 years of experience in IT Asset Management, Business Analysis, or IT Project Management.
• Deep expertise in IT hardware lifecycles, global regulatory compliance, and standards.
• Skills in requirements gathering, BPMN process mapping, and gap analysis.
• Experience creating user stories and acceptance criteria and coordinating UAT.
• Business process improvement and automation identification skills.
• Knowledge of IT endpoint devices and peripherals, including laptops, desktops, thin clients, tablets, smartphones, server and infrastructure hardware, and peripherals.
• Knowledge of IT asset management frameworks, tools, and best practices.
• High proficiency with Microsoft Office, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong analytical skills, including the ability to collect, analyze, and interpret data for decision-making and problem-solving.
• Ability to manage multiple tasks, adapt to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills and the ability to work with cross-functional teams and external vendors.
• Ability to communicate effectively, verbally and in writing, with stakeholders and leaders at all levels.
• High attention to detail and accuracy.
• Ability to work independently, with review at critical points.
• Ability to support team members as a subject matter expert.

Nice To Haves

• At least 8 years of experience in IT Asset Management, Business Analysis, or IT Project Management.
• Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance, and standards.
• Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• CIS – Data Foundations (CMDB & CSDM).
• ITIL 4 Foundation.
• Experience with IT asset management software such as ServiceNow HAM and SAM, WASP Inventory Cloud, or Ivanti Asset Manager.
• Exceptional strategic thinking, negotiation, and leadership abilities.

Responsibilities

• Define ITAM vision, priorities, KPIs, and a multi-year roadmap aligned with enterprise and financial objectives.
• Provide strategic oversight of ServiceNow HAM platform configuration, lifecycle workflows, normalization standards, and integrations.
• Lead initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency.
• Develop equipment standards, catalog assets, and multi-year lifecycle roadmaps with desktop engineering and technical teams.
• Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks.
• Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance.
• Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies.
• Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making.
• Mentor ITAM analysts, establish operational standards, and elevate organizational maturity.
• Lead oversight of inventory tracking and the hardware asset lifecycle from procurement to disposal.
• Use strategic variance analysis and ServiceNow process improvements to improve hardware utilization and reduce costs.
• Support risk mitigation through integrated CMDB governance, audit automation, and compliance frameworks.

Benefits

• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career Pathways to Promote Professional Growth and Development.
• Medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior