Business Analyst II - IT Asset Management
About The Position
The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets, from receipt to disposal, using the ServiceNow Hardware Asset Management (HAM) module. The role supports compliance with company policies and industry regulations, along with advanced ServiceNow configurations. The analyst leads smaller projects and contributes to larger initiatives to develop and enhance IT asset management processes, procedures, and the ServiceNow tracking system. This includes applying ITIL-aligned workflows and automated normalization. Working independently with IT teams and vendors, the analyst uses ServiceNow analytics, variance reporting, and operational-tool integrations to improve asset utilization and cost effectiveness. The role also participates in developing and documenting IT endpoint hardware standards and streamlining procurement and logistics for delivering hardware to end users. Working across multiple IT teams, the analyst drives hardware utilization improvements, cost reductions through detailed financial modeling in ServiceNow, and risk mitigation through proactive CMDB audits and compliance dashboards.
Requirements
- Bachelor's degree in IT, Business, STEM, or a related field, or a high school diploma plus six additional years of related experience.
- ServiceNow Hardware Asset Management Fundamentals certification, or ability to obtain it within 90 days.
- ServiceNow HAM Certified Implementation Specialist (HAM-CIS) certification, or ability to obtain it within six months.
- 2–5 years of experience in IT Asset Management, Business Analysis, or IT Project Management, with experience using ServiceNow Hardware Asset Management.
- Experience gathering requirements, process mapping (BPMN), and performing gap analysis.
- Experience creating user stories and acceptance criteria and coordinating UAT.
- Skills in business process improvement and identifying automation opportunities.
- Experience with IT asset management software such as ServiceNow and WASP Inventory Cloud.
- Knowledge of IT endpoint devices and peripherals, including laptops, desktops, thin clients, tablets, smartphones, server and infrastructure hardware, and peripherals.
- Knowledge of IT asset management frameworks, tools, and best practices.
- High proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
- Strong analytical skills, including the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
- Ability to handle multiple tasks, adapt to changing priorities, and manage work effectively.
- Strong communication and interpersonal skills and ability to collaborate with cross-functional teams and external vendors.
- Ability to communicate effectively verbally and in writing with stakeholders and leaders at all levels and titles.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
Nice To Haves
- Master's degree in IT, Business, STEM, or a related field.
- 5+ years of experience in IT Asset Management, Business Analysis, or IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.
- CHAMP – Certified Hardware Asset Management Professional.
- CITAM – Certified IT Asset Manager (IAITAM).
- Certified Implementation Specialist – Software Asset Management (CIS-SAM).
- CIS – Data Foundations (CMDB & CSDM).
- ITIL 4 Foundation.
- Experience with ServiceNow HAM and SAM.
Responsibilities
- Oversee the end-to-end hardware asset lifecycle in ServiceNow HAM, including receipt, deployment, refresh, retirement, and disposal.
- Analyze asset trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
- Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations in ServiceNow HAM.
- Participate in reviewing, developing, and documenting IT endpoint hardware standards.
- Collaborate with the purchasing team to streamline hardware procurement and logistics.
- Draft business cases, SBARs, and standardization proposals for IT asset management improvements.
- Develop and maintain dashboards and executive-ready reports for operational, project, and audit needs.
- Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
- Conduct and coordinate physical and system audits, resolve discrepancies, and document corrective actions.
- Ensure asset records align with CMDB standards and support regulatory and internal compliance reviews.
- Provide guidance and process training to field services, inventory teams, and operational stakeholders.
Benefits
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career Pathways to Promote Professional Growth and Development.
- Various medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
