Business Analyst I - IT Asset Management

Endeavor Health • Skokie, IL

18h • Hybrid

About The Position

The IT Asset Management (ITAM) Business Analyst I supports day-to-day administration of the IT hardware asset lifecycle in the ServiceNow Hardware Asset Management (HAM) module. Under guidance from senior team members, the Analyst supports asset tracking, data integrity, inventory reconciliation, compliance with ITAM policies, lifecycle transactions, routine audits and reporting, and foundational ServiceNow configuration activities. The role also helps develop and document IT endpoint hardware standards and streamline procurement and logistics processes for delivering hardware to end users. It contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and tracking assets from procurement through disposal.

This is a full-time hybrid position based in Warrenville, Illinois, or Skokie, Illinois, with Monday–Friday hours of 8:00 a.m. to 4:30 p.m. The listed hourly pay range is $31.91–$49.45; the offered rate depends on factors including expertise and years of experience.

Endeavor Health is a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. It has more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization describes a commitment to quality, community-connected care, employee growth, reasonable accommodation, and a culture of connection and belonging.

Requirements

• Bachelor’s degree in IT, Business, STEM, or a related field, or a high school diploma plus four additional years of related experience.
• ServiceNow Hardware Asset Management Fundamentals certification, active or obtainable within 90 days.
• 1–3 years of experience in IT Asset Management, Business Analysis, or IT Project Management, with familiarity with ServiceNow Hardware Asset Management.
• Knowledge of IT endpoint devices and peripherals, including laptops, desktops, thin clients, tablets, smartphones, server and infrastructure hardware, and peripherals.
• Familiarity with IT asset management software such as ServiceNow and WASP Inventory Cloud.
• Basic understanding of IT hardware lifecycles and compliance standards.
• High proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong analytical skills, including the ability to collect, analyze, and interpret data for decision-making and problem-solving.
• Ability to handle multiple tasks, adapt to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills for collaboration with cross-functional teams and external vendors.
• Ability to communicate effectively, verbally and in writing, with stakeholders and leaders at all levels.
• High attention to detail and accuracy.
• Ability to work as part of a team and progress toward more independent work with experience.

Nice To Haves

• HAM Certified Implementation Specialist (HAM-CIS).
• CHAMP – Certified Hardware Asset Management Professional.
• CITAM – Certified IT Asset Manager (IAITAM).
• ITIL 4 Foundation certification.
• 3–5 years of experience in IT Asset Management, Business Analysis, or IT Project Management.
• Direct experience with ServiceNow Hardware Asset Management.
• Experience with ServiceNow HAM and SAM.

Responsibilities

• Maintain asset and CMDB data accuracy through data entry, updates, normalization, and validation.
• Support scheduled physical inventories and reconcile discrepancies among physical assets, ServiceNow, and financial records.
• Identify and correct incomplete, duplicate, or inaccurate records in the HAM module.
• Assist with reviewing, developing, and documenting IT endpoint hardware standards.
• Collaborate with the purchasing team to streamline hardware procurement and logistics.
• Process hardware asset receiving, tagging, stockroom updates, transfers, deployments, and disposals in ServiceNow HAM.
• Generate standard reports and dashboards for asset visibility, utilization, and lifecycle tracking.
• Maintain job aids, knowledge articles, and process documentation using established templates.
• Assist with audit evidence collection, documentation preparation, and compliance checks.
• Support hardware discovery processes and help ensure accurate population of asset and CI records.
• Work with IT operations, field services, and vendors to resolve routine asset discrepancies.

Benefits

• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career pathways to promote professional growth and development.
• Medical, dental, pet, and vision plan options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level