Business Analyst I - IT Asset Management

Endeavor Health•Skokie, IL

2d•$32 - $49•Hybrid

About The Position

The IT Asset Management (ITAM) Business Analyst I supports day-to-day administration of the IT hardware asset lifecycle in the ServiceNow Hardware Asset Management (HAM) module. The role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures. Working under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits and reporting, and foundational ServiceNow configuration activities. The position also supports developing and documenting IT endpoint hardware standards and streamlining procurement and logistics for delivering hardware to end users. It contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and tracking assets accurately from procurement through disposal. This is a full-time hybrid position based in Warrenville or Skokie, Illinois, with hours of Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Bachelor's degree in IT, Business, STEM, or a related field, or a high school diploma plus four additional years of related experience.
ServiceNow Hardware Asset Management Fundamentals certification, active or obtainable within 90 days.
1–3 years of experience in IT Asset Management, Business Analysis, or IT Project Management, with familiarity with ServiceNow Hardware Asset Management.
Knowledge of IT endpoint devices and peripherals, including laptops, desktops, thin clients, tablets, smartphones, server and infrastructure hardware, and peripherals.
Familiarity with IT asset management software such as ServiceNow and WASP Inventory Cloud; experience with ServiceNow HAM and SAM is beneficial.
Basic understanding of IT hardware lifecycles and compliance standards.
High proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
Strong analytical skills, including the ability to collect, analyze, and interpret data for decision-making and problem-solving.
Ability to handle multiple tasks, adapt to changing priorities, and manage work effectively.
Strong communication and interpersonal skills for collaboration with cross-functional teams and external vendors.
Ability to communicate effectively verbally and in writing with stakeholders and leaders at all levels.
High attention to detail and accuracy.
Ability to work in a team and progress toward more independent work with experience.

Nice To Haves

HAM Certified Implementation Specialist (HAM-CIS).
CHAMP – Certified Hardware Asset Management Professional.
CITAM – Certified IT Asset Manager (IAITAM).
ITIL 4 Foundation.
3–5 years of experience in IT Asset Management, Business Analysis, or IT Project Management, with direct experience using ServiceNow Hardware Asset Management.

Responsibilities

Maintain asset and CMDB data accuracy through data entry, updates, normalization, and validation.
Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.
Identify and correct incomplete, duplicate, or inaccurate records in the HAM module.
Assist with reviewing, developing, and documenting IT endpoint hardware standards, and collaborate with purchasing to streamline procurement and logistics.
Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals in ServiceNow HAM.
Generate standard reports and dashboards for asset visibility, utilization, and lifecycle tracking.
Maintain job aids, knowledge articles, and process documentation using established templates.
Assist with audit evidence collection, documentation preparation, and compliance checks.
Support hardware discovery processes and ensure accurate population of asset and CI records.
Collaborate with IT operations, field services, and vendors to resolve routine asset discrepancies.