IT Asset Management (ITAM) Analyst

Zions Bancorporation•Midvale, UT

12h•Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is seeking an experienced IT Asset Management (ITAM) Analyst to help mature its ITAM practice, optimize asset lifecycle processes, and govern hardware and software assets. The role requires hands-on ServiceNow experience, particularly with Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), as well as knowledge of ITAM best practices and process transformation. The position is fully in office five days a week at the Zions Technology Center in Midvale, Utah. The campus is a 400,000-square-foot technology and operations center with features including electric vehicle charging stations, nearby public transit, outdoor recreation, a café, natural light and fresh air, and sustainable building features. At least 75% of the building is powered by on-site renewable solar energy. This position is not currently eligible for employment visa sponsorship. Benefits include medical, dental, and vision insurance beginning on day one; life and disability insurance; paid parental leave and adoption assistance; HSA, FSA, and dependent care accounts; paid training, PTO, and 11 paid federal holidays; a 401(k) with company match; profit sharing; mental health benefits; tuition reimbursement for qualifying employees; and preferred banking products.

Requirements

At least 4 years of hands-on ITAM experience with direct responsibility for hardware and/or software asset management.
Proven knowledge of ServiceNow HAM Pro and SAM Pro modules.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
Strong analytical and problem-solving skills, including the ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Detail-oriented, with a focus on data accuracy and process integrity.
Skilled in workflow design and business process mapping using Visio.
Ability to influence change and strategic enterprise process transformation.
Ability to collaborate with peers and internal partners to lead and motivate change.
Ability to work independently in a fast-paced environment and with limited direction.
Ability to explain technical concepts to non-technical stakeholders and provide end-user training and support.
Continuous improvement mindset.
Independently determines and develops approaches to solutions.

Nice To Haves

ServiceNow Hardware Asset Management Fundamentals certification.
ServiceNow Software Asset Management Fundamentals certification.
Certified IT Asset Disposition (CITAD) certification from IAITAM.
Certified Asset Management Professional (CAMP) certification from IAITAM.
Certified Software Asset Manager (CSAM) certification from IAITAM.
Certified Hardware Asset Management Professional (CHAMP) certification from IAITAM.
Certified IT Asset Manager (CITAM) certification from IAITAM.
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Responsibilities

Oversee and optimize asset lifecycle management, including procurement, deployment, management, and retirement.
Improve IT asset data accuracy and use Platform Analytics for KRIs and KPIs.
Analyze complex systems and data, troubleshoot technical and process issues, and recommend and implement solutions.
Serve as a subject matter expert for ServiceNow HAM Pro and SAM Pro functionality, configuration, and optimization.
Maintain workflows, automation, and reporting dashboards within ServiceNow.
Partner with stakeholders to create and implement features, resolve issues, and streamline processes.
Define, document, and improve ITAM processes, policies, and procedures in alignment with industry best practices.
Collaborate with procurement, security, finance, IT operations, and support teams to align ITAM practices.
Provide leadership with reporting and insights on asset health, compliance risks, and spend optimization.
Train key stakeholders and ITAM team members.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
Paid training.
Paid time off (PTO) and 11 paid federal holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation in line with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees.
Employee Ambassador preferred banking products.