IT Asset Management Analyst

Acrisure•Atlanta, GA

2d•Onsite

About The Position

Acrisure is seeking an IT Asset Management Analyst to join its Global IT Asset Management team in Grand Rapids, Michigan. Operating within the governance framework established by the Global IT Asset Manager, the analyst owns outcomes across Hardware Asset Management (HAM), Software Asset Management (SAM), and the Configuration Management Database (CMDB), including data integrity, lifecycle execution, audit readiness, and reporting. The role exercises independent judgment on day-to-day asset governance matters and works with IT, Procurement, Finance, and Security stakeholders. It also contributes to the ongoing improvement of ITAM policies, standards, and processes as Acrisure grows globally. The position supports hardware asset lifecycle management from request and receipt through deployment, use, reclamation, refresh, and disposal. It maintains ServiceNow data quality, develops asset reporting and analytics, and provides audit and compliance support, including for NYDFS, SOX, and internal controls. The analyst also supports stockroom operations, procurement reconciliation, and SAM and CMDB data hygiene. The position is on-site in Grand Rapids, Michigan. Acrisure describes itself as a global fintech company connecting clients with solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and other areas. It reports employing over 19,000 colleagues in more than 20 countries.

Requirements

Experience supporting IT operations, asset management, or technology service teams in an enterprise environment.
Strong attention to detail and ability to maintain data integrity and identify quality issues across large data sets.
Demonstrated understanding of IT asset governance, lifecycle standards, and compliance support.
Strong reporting and data analysis skills, including advanced Excel proficiency with pivot tables, formulas, and data analysis.
Excellent organizational and communication skills, with ability to collaborate across technical and non-technical teams.
Bachelor's degree in Information Technology, Business, Finance, or a related field; or 3 or more years of progressive experience in IT Asset Management, IT operations, related governance, compliance, or an analytical function; or equivalent demonstrated expertise.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Experience with ServiceNow or another enterprise service management platform, including report and dashboard creation.
Familiarity with ITAM, HAM, SAM, or CMDB governance frameworks and policies.
Experience working in a fast-paced or high-growth organization.
Exposure to regulated industries with audit and compliance requirements, such as NYDFS or SOX.
Experience contributing to process improvement, automation, or policy development initiatives.
Relevant professional certifications such as CHAMP, CSAM, CITAM, ITIL, or COBIT.
Experience presenting governance, compliance, or program insights to senior leadership.
Experience supporting global organizations with cross-regional asset and compliance complexity.

Responsibilities

Own hardware asset lifecycle execution, including request, receipt, deployment, in-use management, reclamation, refresh, and disposal, in accordance with the HAM Procedure and approved data destruction standards; escalate lifecycle exceptions to the Global IT Asset Manager.
Maintain data integrity in ServiceNow as the authoritative system of record by reviewing data quality and partnering with stakeholders to remediate gaps, duplicates, and stale asset, CI, and transfer order records.
Deliver asset reporting and analytics from ServiceNow, including KPI tracking, inventory accuracy, recovery and reuse rates, fulfillment SLAs, cost avoidance, and audit-ready leadership views.
Support audits and compliance activities, including NYDFS, SOX, and internal controls, by preparing evidence packages, validating asset data against discovery sources, and documenting lifecycle exceptions for review.
Apply established HAM and CMDB policies and independent judgment to routine governance matters, including reclamation exceptions, lifecycle ambiguities, and data remediation; escalate matters outside delegated authority.
Contribute to the improvement of ITAM policies, standards, SOPs, and processes, and provide input on automation and reporting enhancements.
Partner with IT Support, Procurement, Finance, Security, and Infrastructure on stockroom operations, procurement reconciliation, SAM and CMDB data hygiene, and adoption of ITAM governance processes.