IT Asset Management Analyst

Acrisure•Grand Rapids, MI

20h•Onsite

About The Position

Acrisure is seeking an IT Asset Management Analyst to join its Global IT Asset Management team in Grand Rapids, Michigan. Operating within the governance framework established by the Global IT Asset Manager, the analyst owns key outcomes across Hardware Asset Management (HAM), Software Asset Management (SAM), and the Configuration Management Database (CMDB), including data integrity, lifecycle execution, audit readiness, and reporting. The role uses independent judgment on routine asset governance matters and partners with IT, Procurement, Finance, Security, and Infrastructure stakeholders. It also contributes to continuous improvement of ITAM policies, standards, and processes as Acrisure grows globally. The position requires an on-site presence to support collaboration and cross-functional partnership.

Requirements

Experience supporting IT operations, asset management, or technology service teams in an enterprise environment.
Strong attention to detail and ability to own data integrity and identify quality issues across large data sets.
Demonstrated understanding of IT asset governance, lifecycle standards, and compliance support.
Strong reporting and data analysis skills, including advanced Excel proficiency with pivot tables, formulas, and data analysis.
Excellent organizational and communication skills, with the ability to collaborate across technical and non-technical teams.
Bachelor's degree in Information Technology, Business, Finance, or a related field; or 3+ years of progressive experience in IT Asset Management, IT operations, related governance, compliance, or an analytical function; or equivalent demonstrated expertise.

Nice To Haves

Experience with ServiceNow or another enterprise service management platform, including report and dashboard creation.
Familiarity with ITAM, HAM, SAM, or CMDB governance frameworks and policies.
Experience working in a fast-paced or high-growth organization.
Exposure to regulated industries with audit and compliance requirements, such as NYDFS or SOX.
Experience contributing to process improvement, automation, or policy development initiatives.
Relevant professional certifications such as CHAMP, CSAM, CITAM, ITIL, or COBIT.
Experience presenting governance, compliance, or program insights to senior leadership.
Experience supporting global organizations with cross-regional asset and compliance complexity.

Responsibilities

Own hardware asset lifecycle execution from request and receipt through deployment, use, reclamation, refresh, and disposal, following the HAM Procedure and approved data destruction standards; escalate lifecycle exceptions to the Global IT Asset Manager.
Maintain data integrity in ServiceNow as the authoritative system of record by reviewing data quality and partnering with stakeholders to remediate gaps, duplicates, and stale records in asset, CI, and transfer order data.
Produce ServiceNow asset reporting and analytics, including KPI tracking, inventory accuracy, recovery and reuse rates, fulfillment SLAs, cost avoidance, and audit-ready views for leadership.
Support audits and compliance activities, including NYDFS, SOX, and internal controls, by preparing evidence packages, validating asset data against discovery sources, and documenting lifecycle exceptions for review.
Exercise independent judgment on routine governance matters, including reclamation exceptions, lifecycle ambiguities, and data remediation decisions; apply established policies and escalate matters outside delegated authority.
Contribute to improvement of ITAM policies, standards, SOPs, and processes, and provide input on automation and reporting enhancements.
Partner with IT Support, Procurement, Finance, Security, and Infrastructure to support stockroom operations, procurement reconciliation, SAM and CMDB data hygiene, and adoption of ITAM governance processes.