Internet Sales Manager (BDC Manager)

St. Louis Chrysler Dodge Jeep Ram•Bridgeton, MO

5d•Onsite

About The Position

We are seeking a results-driven and customer-focused Internet Sales Manager to lead our Business Development Center (BDC) and online sales efforts. This role is responsible for driving customer retention, unit sales, and profitability through effective online vehicle sales strategies. The Internet Sales Manager will work closely with both customers and internal teams to build strong relationships and bridge gaps in the sales process through digital engagement.

Requirements

Proven experience in automotive sales and/or a sales BDC environment with a track record of meeting or exceeding targets
Strong understanding of retail automotive sales operations and customer relationship management (CRM) systems
Ability to analyze sales data and translate insights into actionable strategies
Strong leadership skills with the ability to coach, develop, and motivate a team
Excellent communication, interpersonal, and organizational skills
Proficiency in Microsoft Office and CRM systems (DriveCentric preferred)
Strong computer and phone skills (Internet, MS Outlook, CRM tools)
Ability to build and maintain long-term customer relationships
Valid driver’s license with a clean driving record

Responsibilities

Develop and implement strategic sales plans to achieve company goals
Forecast annual and monthly goals and objectives for the Internet department
Manage and monitor the sales pipeline, ensuring timely follow-up and successful deal closure
Ensure consistent daily follow-up on all Internet leads
Provide exceptional customer service to build and maintain strong client relationships and referral networks
Lead, coach, train, and motivate the BDC and sales teams to drive performance and success
Provide training and support to sales staff on phone and Internet sales techniques, assisting in closing deals when needed
Desk deals and handle turnovers (T.O.s) to maximize deal potential
Collaborate with dealership partners to drive sales performance and support their business needs
Coordinate Internet promotions and advertising efforts
Manage and update the dealership website regularly to attract new and repeat customers
Work with third-party vendors (e.g., AutoTrader, Cars.com) to increase lead generation and online presence
Research online auto-buying services and act as liaison for digital marketing platforms
Help manage online inventory listings and incentives
Develop, implement, and monitor prospecting and sales control systems to ensure proper follow-up
Analyze sales data and trends to inform strategy and improve performance
Promote teamwork across departments to ensure a seamless, customer-focused sales and delivery process
Enforce dealership policies while maintaining a strong focus on customer satisfaction and brand image
Work with local and national vendors and manufacturer representatives