BDC / INTERNET ASSOCIATE- Volkswagen

Hanania Automotive GroupJacksonville, FL
Onsite

About The Position

At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

Requirements

  • High School Diploma or GED.
  • Charismatic and customer-focused, with flair.
  • Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
  • Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
  • Ability to work independently as well as part of a team in a high-energy setting.
  • Exceptional communication skills, with the ability to captivate and engage customers.
  • Tech-savvy, comfortable with digital tools and CRM systems.
  • Strong time management, relationship-building, and follow-up abilities.
  • A valid driver's license.
  • Must pass background check and hair follicle drug screen.

Responsibilities

  • Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
  • Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
  • Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
  • Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
  • Keep up with automotive trends, product features, and industry knowledge.
  • Understand vehicle features, compare models, and stay updated on inventory.
  • With past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.
  • Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
  • Forecast and achieve monthly sales targets while staying informed about dealership inventory.
  • Actively develop leads through phone, mail, and in-person interactions.
  • Deliver vehicles, clearly explain features, warranties, and paperwork.
  • Commit to exceptional customer service and be ready to take on additional tasks as needed.

Benefits

  • A competitive pay structure and incentives that let you shine in the spotlight.
  • A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.
  • Ongoing training and development opportunities to fine-tune your sales skills.
  • A work culture that celebrates diversity, creativity, and innovation.
  • Opportunities to access a fleet of top-of-the-line vehicles.
  • Exclusive employee discounts on vehicle purchases, parts, and services.
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