BDC / INTERNET ASSOCIATE- Volkswagen

Hanania Automotive Group • Jacksonville, FL

11d • Onsite

About The Position

At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

Requirements

• High School Diploma or GED.
• Charismatic and customer-focused, with flair.
• Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
• Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
• Ability to work independently as well as part of a team in a high-energy setting.
• Exceptional communication skills, with the ability to captivate and engage customers.
• Tech-savvy, comfortable with digital tools and CRM systems.
• Strong time management, relationship-building, and follow-up abilities.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

Responsibilities

• Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
• Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
• Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
• Keep up with automotive trends, product features, and industry knowledge.
• Understand vehicle features, compare models, and stay updated on inventory.
• With past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.
• Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
• Forecast and achieve monthly sales targets while staying informed about dealership inventory.
• Actively develop leads through phone, mail, and in-person interactions.
• Deliver vehicles, clearly explain features, warranties, and paperwork.
• Commit to exceptional customer service and be ready to take on additional tasks as needed.

Benefits

• A competitive pay structure and incentives that let you shine in the spotlight.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.
• Ongoing training and development opportunities to fine-tune your sales skills.
• A work culture that celebrates diversity, creativity, and innovation.
• Opportunities to access a fleet of top-of-the-line vehicles.
• Exclusive employee discounts on vehicle purchases, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED