Internet & BDC Manager

Wendle Ford • Spokane, WA

21h • Onsite

About The Position

Family-owned Wendle Ford Nissan in Spokane, WA is looking for a strong, process-driven leader to take ownership of our internet sales and BDC (Business Development Center) performance. This role is responsible for ensuring every lead is handled quickly, professionally, and consistently - while working closely with Sales Managers, BDC, and Marketing to improve performance and maintain clear, repeatable processes across the dealership. This is a hands-on leadership role focused on execution, communication, and accountability.

Requirements

• Strong communication skills across in-person, phone, text, email, and video
• Highly organized with the ability to manage multiple priorities
• Ability to hold team members accountable and drive process adherence
• Solid technical skills, including Microsoft 365 (Excel, Outlook, Teams)

Nice To Haves

• 3+ years of automotive sales, BDC, or related experience
• Experience coaching or leading a team
• Experience with CDK, eLead, or similar systems
• Experience with internet leads and BDC operations

Responsibilities

• Own and manage the daily performance of internet sales and BDC operations
• Ensure all lead handling standards are consistently followed (calls, texts, emails, response times, CRM usage)
• Monitor and optimize CRM processes to ensure accurate data, consistent follow-up, and full team adoption
• Evaluate lead sources, response times, and performance metrics to identify opportunities and drive improvement
• Work closely with Sales Managers to align on lead distribution, follow-up strategy, and performance expectations
• Lead training, coaching, and accountability for consistent execution across the team
• Establish a consistent cadence for reviewing lead handling, CRM usage, and performance
• Oversee and improve the online customer journey from lead submission through appointment and purchase
• Ensure website and digital retailing tools are accurate and up to date (inventory, photos, pricing, specials)
• Partner with vendors (CRM, website, lead providers) to ensure expectations are met and performance is optimized
• Provide regular reporting and insights to leadership on lead performance, conversion trends, and opportunities for improvement
• Identify gaps in current processes and implement improvements to drive better results

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Personal wellness program with an insurance premium discount
• 401(k) Retirement Plan
• Company Paid Employee Life Insurance
• Voluntary Life Insurance for Employee, Spouse, and Children
• Voluntary Short-Term and Long-Term Disability
• Discounts on service, parts, and more!
• Special employee pricing on vehicle purchases.
• Ticket giveaways to many sporting and entertainment events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed