Internet Sales Manager

Lithia & Driveway • Maplewood, NJ

23h

About The Position

The Internet Sales Manager serves as the first point of contact for online customers, creating an exceptional buying experience while increasing appointments and sales opportunities. The role handles internet leads, calls, chats, and inquiries through VinSolutions; engages prospective customers and schedules appointments with the sales team; follows up on email leads with phone calls and pricing information as needed; maintains accurate customer records and activity in the CRM; and delivers outstanding customer service in support of dealership sales goals. The position reports to the General Manager.

This performance-driven position has estimated annual earnings of $80,000 to $110,000. Compensation includes commission based on department net and bonuses based on Manufacturer Approvability, Total Units, and Flat Rate Hours. Actual pay may vary based on skills, experience, job-related knowledge, and physical location.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Strong leadership, coaching, and team development skills.
• Excellent communication skills across phone, email, and text.
• Proficiency with CRM systems, digital leads, and customer follow-up.
• Organized and detail-oriented, with a commitment to delivering an outstanding customer experience.

Nice To Haves

• Previous automotive or dealership internet sales, BDC, or sales management experience.

Responsibilities

• Respond to incoming internet leads, calls, chats, and inquiries through VinSolutions.
• Engage prospective customers and schedule appointments with the sales team.
• Follow up on email leads with phone calls and pricing information as needed.
• Maintain accurate customer records and activity within the CRM system.
• Deliver exceptional customer service while supporting dealership sales goals.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Commission based on department net and bonuses based on Manufacturer Approvability, Total Units, and Flat Rate Hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED