Internet Sales Manager

M/I Homes • Nashville, TN

2d

About The Position

M/I Homes is seeking an Internet Sales Manager to communicate with division electronic and phone leads and follow up with potential buyers to assess their preferences and needs. The role focuses on discovering buyers’ needs, providing accurate and educational information about M/I Homes’ homes and communities, scheduling appointments with New Home Consultants, and helping transition leads into appointments and sales. The position requires building solid customer relationships through strong sales and customer service skills.

The Internet Sales Manager manages leads in the CRM database, follows up with prospects over short and long time frames, and builds relationships by phone and email. The role also supports sales and marketing efforts through collaboration on targeted email messages, feedback about electronic lead generation and marketing execution, and participation in ongoing training and special projects.

Requirements

• Associate’s degree preferred but not required; equivalent training in sales and marketing is also noted.
• At least one year of customer service experience or online sales training in the housing industry.
• Ability to work independently.
• Ability to interpret, analyze, and evaluate information to determine the best option for potential buyers.
• Self-motivated, persuasive, enthusiastic, and customer-service-oriented approach.
• Good negotiation and organizational skills, with attention to detail.
• Excellent verbal and written communication skills for daily interaction with potential buyers; much of the day is spent talking on the phone.
• Decisiveness, good judgment, problem-solving skills, and analytical skills.
• Positive, helpful attitude and ability to work as a team player.
• Basic understanding of electronic marketing.

Nice To Haves

• Associate’s degree.

Responsibilities

• Follow up promptly with electronic leads and use problem-solving, customer service, and communication skills to engage potential buyers.
• Manage leads in the CRM database and conduct short- and long-term follow-up.
• Ask questions to understand buyers’ needs and preferences, and gather information to identify appropriate products, pricing, timing, and locations.
• Build relationships with prospects by phone and email, including targeted outbound calls to leads and prospects who have previously engaged with M/I Homes.
• Schedule appointments with the sales team and arrange tours at preferred communities and model homes.
• Demonstrate knowledge of M/I Homes’ product features and benefits.
• Champion the quality and accuracy of website content internally.
• Collaborate with sales and marketing teams to plan targeted mass email marketing messages that support business objectives.
• Provide feedback on electronic lead generation, marketing strategy, execution, new lead-source trials, lead-generation activities, and follow-up.
• Participate in ongoing training, including weekly calls, bi-weekly sales meetings, and one-on-one training.
• Assist with special projects and perform additional duties as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Traditional and Roth 401(k) options
• Profit-sharing plan
• Employee stock purchase plan
• Employee home purchase plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed