Internet Sales Manager

M/I Homes • Nashville, TN

3d

About The Position

The Internet Sales Manager communicates with division electronic and phone leads, follows up directly with potential buyers to assess their preferences and needs, and works to schedule appointments with New Home Consultants at preferred communities. The role focuses on developing leads into appointments and ultimately sales by building customer relationships through strong sales and service skills, and by providing accurate, educational information about M/I Homes and its communities.

This position manages short- and long-term lead follow-up in the CRM, builds relationships by phone and email, schedules appointments and tours, and collaborates with sales and marketing on website content and targeted email campaigns. It also provides feedback on lead generation and marketing efforts and participates in ongoing training.

Requirements

• At least one year of customer service experience or online sales training in the housing industry.
• Ability to work independently.
• Ability to interpret, analyze, and evaluate information to determine the best option for a potential buyer.
• Self-motivated, persuasive, enthusiastic, and customer-service oriented, with negotiation and organizational skills and attention to detail.
• Excellent verbal and written communication skills for frequent interaction with potential buyers, including extensive phone conversations.
• Decisiveness, good judgment, problem-solving skills, and analytical skills.
• Positive, helpful attitude and ability to work as a team player.
• Basic understanding of electronic marketing.

Nice To Haves

• Associate’s degree preferred but not required.
• Equivalent training in sales and marketing.

Responsibilities

• Follow up promptly with electronic leads using problem-solving, customer-service, and communication skills.
• Manage leads in the CRM database and conduct short- and long-term follow-up.
• Ask questions to understand buyers’ needs and preferences, and gather information to identify suitable products, pricing, timing, and locations.
• Make targeted outbound calls to leads and prospects who have previously engaged with M/I Homes.
• Schedule appointments with the sales team and arrange tours of preferred communities and model homes.
• Demonstrate knowledge of M/I Homes’ product features and benefits.
• Champion the quality and accuracy of website content and collaborate with sales and marketing to plan targeted mass email campaigns.
• Provide feedback on electronic lead generation, marketing strategy and execution, including trials of new lead sources and generation activities.
• Participate in ongoing training, including weekly calls, bi-weekly sales meetings, and one-on-one training.
• Assist with special projects and perform additional duties as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Traditional and Roth 401(k) options
• Profit sharing plan
• Employee stock purchase plan
• Employee home purchase plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed