Intensive Case Manager

AACI•San Jose, CA

5d•Hybrid

About The Position

The Intensive Home Service Provider provides intensive case management and care coordination for children and youth in foster care or the Juvenile Justice System, or those at risk of out-of-home placement. The role delivers skill-building sessions directly to clients and parent coaching, facilitates Child and Family Team (CFT) meetings, and supports the Intensive Care Coordinator (ICC) with tasks related to stabilizing clients’ symptoms and improving their functioning. The position coordinates with multidisciplinary clinical teams and outside agencies, provides collaborative and culturally sensitive rehabilitation services to youth and families, connects clients with community resources, and completes required documentation. Work takes place in client homes, community partner sites, and an office environment. Driving and travel of up to 25% are essential, and occasional evening and weekend work is required.

Requirements

Bachelor’s degree in social work or a related field, or equivalent education, training, and experience.
At least one year of case management and rehabilitation services experience working with parents and youth.
Knowledge of community and county resources to facilitate referrals and coordinate with appropriate agencies.
Knowledge of trauma-informed care.
Knowledge of California mandated reporter laws.
Knowledge of crisis de-escalation interventions.
Proficient writing skills.
Proficiency with basic technology, including computers or laptops, email, phones, and the internet.
Working knowledge of Microsoft Office Suite.
Ability to maintain a valid California driver license, current personal auto insurance, and a motor vehicle record sufficient to maintain insurability under the agency’s auto liability coverage.
Fluency in spoken and written English.
Ability to communicate effectively with people from diverse cultural, professional, and experiential backgrounds.
Ability to establish and maintain effective working relationships as part of a multidisciplinary team.
Ability to travel in the community and drive as required; travel may be up to 25% of the time.
Ability to regularly sit for extended periods and operate a computer, including keyboarding and other tasks requiring manual dexterity.

Nice To Haves

Knowledge of the child welfare system and juvenile probation system.
Bilingual skills in a second language, particularly Spanish, Mandarin, or Vietnamese.

Responsibilities

Coordinate client care with multidisciplinary clinical teams and outside agencies, developing working relationships to advocate for clients.
Collaborate with the assigned Intensive Care Coordinator to monitor intervention effectiveness and help determine whether treatment adjustments or additional resources and supports are needed.
Provide collaborative, culturally sensitive, strengths-based, client-centered individual, group, and family rehabilitation services to youth and their families.
Complete documentation according to Medi-Cal, Santa Clara County, and AACI standards within expected deadlines.
Schedule, facilitate, and participate in Child and Family Team (CFT) meetings.
Facilitate referrals to community resources and perform case management services.
Participate in clinical supervision, consultations, trainings, and team meetings.
Help clients develop social and community support systems.
Perform other related duties and projects as assigned.

Benefits

Signing bonus.
Hybrid remote model with company laptop.
Realistic caseload.
12 paid holidays and one floating holiday.
Paid vacation and sick time.
Comprehensive benefit plan with four health plan options; the employer pays 95% of premiums.
403(b) retirement plan with employer match.
Additional pay for bilingual staff.
Eligibility for the State Loan Forgiveness Program.
Free access to the Headspace mindfulness application.