Intensive Case Management Caseworker

International Rescue Committee•Tucson, AZ

11d

About The Position

The Intensive Case Management Caseworker addresses barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The role provides strengths-based, client-centered case management to people including single-headed refugee households; survivors of domestic and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; people with physical disabilities or medical conditions; unanticipated arrivals and secondary migrants; and LGBTQ refugees. The caseworker works with clients, colleagues, and external partners to develop service plans that reflect individual needs and preferences, using financial, medical, social, vocational, and other resources in accordance with eligibility and program requirements. The position combines office, remote, and field work in the service delivery area and may require occasional evening or weekend work. It reports to the Safety and Wellness Supervisor.

Requirements

At least 2 years of case management experience in a social services environment.
Computer proficiency, particularly with Microsoft Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with partners, the community, and clients in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively and solve problems independently and as part of a team.
Proficiency in written and spoken English and strong written and verbal communication skills.
Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds.
Candidates must already have work authorization in the location where the position is advertised.

Nice To Haves

Undergraduate degree in Social Work or a similar field; comparable related work experience may be substituted.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language used in Arizona.
Cross-cultural understanding.

Responsibilities

Determine client eligibility for ICM programming; conduct intake assessments and review program expectations, outcomes, and confidentiality.
Develop individualized SMART Self-sufficiency plans for clients enrolled in the ICM program.
Evaluate client progress every six months during active enrollment and work with clients to identify goals, needs, and actions.
Help clients navigate healthcare and social service systems, including applying for benefits and scheduling or attending appointments.
Conduct community outreach and maintain a network of service providers, including relationships with local and state refugee and health coordinators.
Provide extended orientation on topics such as women’s health, transportation systems, and local physical healthcare systems.
Respond to client crises, with supervisor guidance as needed.
Assist clients with requests for financial assistance when applicable and track assistance in case files.
Maintain current client case-file documentation and record services in IRC’s Efforts to Outcomes (ETO) database.
Attend relevant local and national trainings and meetings.
May train and lead volunteers’ and interns’ activities.
Develop relationships with grant partners, social service agencies, government entities, and internal IRC programs.
Perform other duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 paid time off days, based on role and tenure.
Medical insurance, with plans starting at $163 per month.
Dental insurance, with plans starting at $6.50 per month.
Vision insurance, with plans starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.