Intensive Case Management Caseworker

International Rescue Committee • Tucson, AZ

9d

About The Position

The International Rescue Committee (IRC) seeks an Intensive Case Management Caseworker to address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The caseworker provides strengths-based, client-centered case management to clients including single-headed refugee households; survivors of domestic and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and LGBTQ refugees.

Working with clients, colleagues, and external parties, the caseworker develops service plans based on individual needs and preferences and connects clients with financial, medical, social, vocational, and other services and resources in accordance with eligibility and program requirements. The role reports to the Safety and Wellness Supervisor and builds relationships with grant partners, social service agencies, government entities, and other IRC teams.

The work combines a standard office environment, remote work, and field time within the service delivery area. Occasional weekend or evening work may be required. The role requires the ability to lift 35 to 50 pounds. The listed pay rate is $23.50.

Requirements

• Undergraduate degree in Social Work or a similar field is strongly preferred; comparable related work experience may be substituted.
• At least 2 years of case management experience in a social services environment.
• Computer proficiency, especially with Microsoft Office applications, including Word, Excel, Teams, and Outlook.
• Strong organizational skills and attention to detail; ability to prioritize and manage time effectively.
• Ability to communicate and work effectively as a team member with collaborative partners, the community, and clients in a cross-cultural, multidisciplinary environment.
• Ability and willingness to drive a 15-passenger van.
• Ability to solve problems and work effectively both independently and as part of a team.
• Proficiency in written and spoken English; strong written and verbal communication skills and cross-cultural understanding.
• Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
• Must possess or be eligible to receive an Arizona fingerprint clearance card.
• Ability to lift 35 to 50 pounds.

Nice To Haves

• Public speaking and/or presentation experience.
• Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language used in Arizona.
• Undergraduate degree in Social Work or a similar field.

Responsibilities

• Determine client eligibility for ICM programming; conduct intake assessments; and review program expectations, outcomes, and confidentiality with potential clients.
• Develop individualized, SMART Self-sufficiency plans for clients enrolled in the ICM program.
• Evaluate client progress every six months during active enrollment, assess progress toward goals, and work with clients to identify new needs and actions.
• Help clients navigate healthcare and social service systems, including applying for benefits and scheduling or attending appointments.
• Conduct community outreach and maintain a network of service providers that meet client needs.
• Maintain relationships with local and state refugee and health coordinators to help ensure client needs are met.
• Provide extended orientation on topics such as women’s health and navigating local transportation and physical healthcare systems.
• Respond to client crises, with supervisor guidance as needed.
• Assist clients with requesting financial assistance when applicable and track assistance received in case files.
• Maintain up-to-date client case files and document services in IRC’s Efforts to Outcomes (ETO) database.
• Attend relevant local and national trainings and meetings.
• May train and lead the activities of volunteers and interns.
• Perform other duties as assigned.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20–25 paid time off days based on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
• Disability insurance.
• Life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level