Insurance Consultant

ADP • Louisville, KY

6d

About The Position

ADP is hiring an Insurance Consultant to provide front-line client support and help resolve clients’ challenges. The role supports clients by answering questions, resolving issues, training users on ADP technology, and delivering professional service. The Consultant provides information on business coverage and rates, works with clients and insurance carriers to endorse coverage based on business needs or changes, and fields questions about ADP’s Pay-By-Pay product, its value proposition, and the audit and dispute process. The role also involves investigating and resolving complex client issues, advising clients using ADP and insurance product knowledge, staying current on the insurance industry and ADP products including payroll, and recommending additional coverage and agency-managed benefits administration tools. Success requires clear written and verbal communication and the ability to build rapport and trust with clients.

A college degree is not required. The appropriate Property-Casualty producer license must be obtained within 30 days of employment; ADP will support successful candidates in the testing process. ADP describes a culture focused on inclusion, belonging, learning, development, career growth, well-being, and community service.

Requirements

• At least two years of experience in the insurance industry.
• Obtain the appropriate Property-Casualty producer license within 30 days of employment; ADP will support successful candidates in the testing process.
• Clear and effective written and verbal communication skills.
• Ability to build rapport and establish trust with clients.

Nice To Haves

• Property-Casualty (general lines, producer) insurance license, if not already properly licensed.
• A college degree is welcome but not required.
• Military experience may be considered as an alternative relevant experience.

Responsibilities

• Provide client support by phone and digital channels, answering questions and addressing concerns about business coverage and rates.
• Work with clients and carriers to endorse coverage based on business needs or changes.
• Answer questions about ADP’s Pay-By-Pay product, its value proposition, and the audit and dispute process.
• Investigate, research, analyze, and resolve complex client issues.
• Advise clients based on ADP and insurance product knowledge.
• Continually develop knowledge of the insurance industry and ADP products, including payroll.
• Identify and recommend additional lines of coverage and agency-managed benefits administration tools.
• Communicate effectively in writing and verbally to support client satisfaction and high-quality service.
• Train clients’ users on ADP technology.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering.
• Business Resource Groups and networks for connecting with colleagues.
• Career advancement and progression opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed