Inside Account Manager

Axiom Upgrades•Austin, TX

9d•Onsite

About The Position

Axiom Memory Solutions is seeking a motivated, detail-oriented Inside Account Manager to join its National Sales team in Austin, Texas. This onsite role supports National Account Managers, maintains customer relationships, and helps ensure day-to-day sales operations run smoothly. The position requires working from Axiom’s Austin office; it is not remote, and applicants should live in the Austin area. The Inside Account Manager provides sales and account support to National Account Managers and customers, handles customer communications and orders, maintains product catalog and pricing information, researches availability and alternatives, and coordinates returns, order tracking, and customer issue resolution. The role also collaborates with sales leadership and internal departments and provides backup support across National Accounts. Axiom serves resellers, VARs, and their end users in corporate, SMB, and government markets, providing memory, storage, and fiber-optic connectivity upgrades. The company describes itself as having served customers for nearly 30 years and emphasizes personal service.

Requirements

Strong customer service and relationship-building skills.
Excellent written and verbal communication.
Strong organizational skills and ability to manage multiple tasks and deadlines.
Attention to detail and accuracy when handling orders, pricing, and customer information.
Ability to work independently while contributing to a team environment.
Comfort using computer systems, email, and sales or order management software.
Ability to problem-solve, prioritize requests, and follow through on customer needs.
Must be able to work from Axiom’s Austin, Texas office; the job is not remote, and applicants should live in the Austin area.

Nice To Haves

Experience in inside sales, account management, sales support, or customer service is preferred.
Experience working with product distribution, inventory, or order processing is a plus.

Responsibilities

Provide daily sales and account support to National Account Managers and customers.
Manage incoming customer emails and phone calls, responding promptly and directing requests as needed.
Process incoming orders and coordinate order adjustments with internal teams.
Maintain product catalog information, including new product setups, discontinued items, and pricing updates.
Coordinate pricing protection for inventory on hand and in transit.
Research product availability, costs, and alternative product options.
Manage customer returns, defective product requests, and stock rotations (RMAs).
Coordinate order tracking requests and assist with resolving customer concerns.
Collaborate with sales leadership and internal departments to support customer needs.
Provide backup support across National Accounts to ensure consistent service.
Meet daily customer communication and activity expectations established by management.