Manager In House Marketing Pre Arrival III

Hilton Grand Vacations•Myrtle Beach, SC

About The Position

Hilton Grand Vacations is seeking a dynamic, motivated In-House Pre Arrival Marketing Manager to oversee the day-to-day operations of the In-House Pre Arrival Marketing department. The manager drives production for various marketing programs while ensuring compliance with company policies and procedures. Timeshare marketing experience is required. The role leads sales-oriented marketing staff, develops strategies to increase tour flow, and supports exceptional service for owners and guests. Compensation includes a base salary plus incentives, with stated total compensation of $100,000++.

Requirements

One year of Timeshare, Management, and Customer Service experience.
Timeshare marketing experience.
Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
Strong attention to detail and excellent analytical and problem-solving skills.
Ability to think strategically and analyze information in a timely and accurate manner.
Excellent interpersonal communication skills to interact effectively with all levels of the organization.
Availability for evening shifts, weekends, and holidays as needed.

Responsibilities

Lead, recruit, train, and develop sales-oriented marketing staff to maximize their potential and drive sales success.
Develop and host weekly meetings to motivate the team and foster excellence and continuous improvement.
Design programs and strategies to increase tour flow during off-season months.
Address owner and guest concerns promptly and maintain 100% satisfaction by providing exceptional service.
Exceed budget tour flow targets and manage marketing costs efficiently.
Maintain site penetration above approved levels while minimizing guest complaints.
Manage representative performance standards and penetration rates.
Conduct performance appraisals, counseling, and coaching sessions as needed.
Ensure compliance with company policies and procedures.