Member Pre Arrival Marketing Representative

Hilton Grand Vacations • Orlando, FL

5d

About The Position

As a Marketing Representative, In-House Pre-Arrival at Hilton Grand Vacations, you will engage owners and guests before their resort stays to generate tour attendance and future business opportunities. This phone-based marketing role involves providing concierge-style assistance, answering questions, and inviting qualified guests to attend a vacation ownership presentation. The position requires strong communication skills, a customer-focused approach, and the ability to achieve performance goals in a fast-paced environment.

The representative schedules and confirms eligible guests for tours and presentations, promotes approved vacation ownership opportunities and future vacation packages, supports marketing initiatives, and maintains accurate interaction and booking records. The role follows company policies, promotional and gifting guidelines, and operational standards, while working collaboratively with team members and leadership. Scheduling may include weekends, holidays, evenings, and other shifts based on business needs.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Comfort with making outbound calls and engaging with guests by phone.
• Goal-oriented, with the ability to meet and exceed performance expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Intermediate computer proficiency, including Microsoft Office applications.
• Ability to quickly learn new systems and technology.
• Positive, professional, and engaging demeanor.
• Ability to work independently and as part of a team.
• Availability to work flexible schedules based on business needs.

Nice To Haves

• Customer service, sales, marketing, hospitality, or call center experience.
• Hospitality, vacation ownership, timeshare, or travel industry experience.
• Previous experience in outbound sales, telemarketing, appointment setting, or lead generation.
• Experience working in a metrics-driven environment.

Responsibilities

• Contact owners and guests before arrival to provide concierge-style assistance and invite eligible guests to a vacation ownership presentation.
• Schedule qualified guests for tours and presentations while following eligibility requirements and promotional guidelines.
• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics.
• Build rapport with guests and provide exceptional customer service.
• Confirm guest appointments to maximize attendance and improve tour show rates.
• Promote approved vacation ownership opportunities and future vacation package offerings.
• Address guest inquiries and assist with tour-related or marketing-related concerns.
• Support company marketing initiatives and consistently execute promotional campaigns.
• Distribute only approved Hilton Grand Vacations marketing materials and information.
• Follow company policies, gifting procedures, and operational standards.
• Maintain accurate records and documentation of guest interactions and bookings.
• Collaborate with team members and leadership to support business objectives and a positive team environment.
• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs.
• Perform additional duties and special projects as assigned.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision coverage
• Travel discounts and team member travel opportunities
• 401(k) with company match
• Paid vacation and paid sick time
• Tuition reimbursement programs
• Employee Stock Purchase Program
• Recognition programs and rewards
• Career development and advancement opportunities
• Employee Assistance Program supporting physical and mental well-being

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED