Marketing Representative Pre Arrival

Hilton Grand Vacations • New York, NY

2d

About The Position

Hilton Grand Vacations is hiring Pre-Arrival Marketing Sales Professionals in New York City. The role promotes HGV and books qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers, while providing customer and concierge services to guests. The Marketing Executive is expected to carry out the role in alignment with the company’s Spirit of Service culture and support company success by meeting marketing and performance standards.

The position involves contacting owners and guests before they arrive at the resort, offering concierge services, and inviting them to attend a sales presentation. It also includes securing future business through vacation package sales, distributing only HGV-authorized information and materials, maintaining location operating standards, and following gifting procedures. Compensation is an hourly rate of $7.25 to $18.40, depending on location, plus performance-based compensation; actual earnings vary based on individual, company, or site performance.

Requirements

• At least 1–2 years of face-to-face sales or food and beverage (F&B) experience, with a track record of success.
• Computer proficiency and the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Motivated and self-starting.
• Detailed understanding of the local area.
• Ability to accept rejection proactively.
• Coachable, a quick learner, and open to feedback.
• Excellent interpersonal and guest relations skills.

Responsibilities

• Call owners and guests before they arrive at the resort to offer concierge services and invite them to a sales presentation.
• Meet personal phone performance metrics and meet or exceed marketing metrics.
• Ensure guests meet minimum eligibility requirements for gifts as approved, or promote a courtesy tour.
• Execute the company’s strategy and champion Hilton quality customer care across all marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV-authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Provide customer and concierge services to guests.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed