Member Pre Arrival Marketing Representative

Hilton Grand Vacations • Orlando, FL

4d

About The Position

Hilton Grand Vacations is seeking a Member Pre Arrival Marketing Representative to generate tour attendance and future business opportunities by engaging owners and guests before their resort stay. This phone-based marketing role provides concierge-style assistance, answers guest questions, and introduces qualified guests to Hilton Grand Vacations ownership and approved vacation package offerings. The representative schedules and confirms qualified guests for vacation ownership presentations, delivers customer-focused service, and works toward individual performance goals in a fast-paced, metrics-driven environment. The role requires adherence to eligibility requirements, promotional guidelines, company policies, gifting procedures, and operational standards, as well as accurate documentation of guest interactions and bookings. The representative collaborates with colleagues and leadership, supports marketing initiatives, and works a flexible schedule that may include weekends, holidays, evenings, and other shifts based on business needs.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Comfort making outbound calls and engaging with guests by phone.
• Goal-oriented approach and ability to meet and exceed performance expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Intermediate computer proficiency, including Microsoft Office applications.
• Ability to learn new systems and technology quickly.
• Positive, professional, and engaging demeanor.
• Ability to work independently and as part of a team.
• Availability to work flexible schedules based on business needs.

Nice To Haves

• Customer service, sales, marketing, hospitality, or call center experience.
• Hospitality, vacation ownership, timeshare, or travel industry experience.
• Previous experience in outbound sales, telemarketing, appointment setting, or lead generation.
• Experience working in a metrics-driven environment.

Responsibilities

• Contact owners and guests before arrival to provide concierge-style assistance and invite eligible guests to a vacation ownership presentation.
• Schedule qualified guests for tours and presentations while following eligibility requirements and promotional guidelines.
• Meet or exceed individual performance goals, tour booking targets, and other marketing metrics.
• Build rapport with guests and provide exceptional customer service.
• Confirm guest appointments to maximize attendance and improve tour show rates.
• Promote approved vacation ownership opportunities and future vacation package offerings.
• Address guest inquiries and assist with tour-related or marketing-related concerns.
• Support company marketing initiatives and consistently execute promotional campaigns.
• Distribute only approved Hilton Grand Vacations marketing materials and information.
• Follow company policies, gifting procedures, and operational standards.
• Maintain accurate records and documentation of guest interactions and bookings.
• Collaborate with team members and leadership to support business objectives and a positive team environment.
• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs.
• Perform additional duties and special projects as assigned.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision coverage.
• Travel discounts and team member travel opportunities.
• 401(k) with company match.
• Paid vacation and paid sick time.
• Tuition reimbursement programs.
• Employee Stock Purchase Program.
• Recognition programs and rewards.
• Career development and advancement opportunities.
• Employee Assistance Program supporting physical and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED